Collection Agent (Ar)

Cartrack; Indonesia; On-site; IDR 66,960,000 - 133,920,000; Full time

Job summary

Cartrack, a world-leading smart mobility SaaS company, invites an AR Collection Agent to join our Indonesia team. You will manage accounts receivable collections, follow up on outstanding invoices, and maintain accurate customer records to support timely payment recovery.

The role requires clear communication, negotiation skills, and proficiency in Excel. You will coordinate with internal departments, prepare aging reports, issue reminders, and uphold professional standards while building strong

Qualifications

• Minimum 1-3 years in collections or AR.
• Experience collecting overdue payments.
• Understanding of Sales Orders and reconciliation processes.
• Proficiency in MS Excel and Microsoft Office.
• Fluent in English (written and spoken).

Responsibilities

• Contact customers to follow up and set payment arrangements.
• Monitor AR collections to ensure timely recovery.
• Handle inquiries and disputes with relevant departments for resolution.
• Prepare daily aging reports.
• Issue monthly payment reminders and SOA.
• Maintain accurate and up-to-date customer account information.
• Support debt recovery and escalate overdue accounts as needed.
• Handle Sales Purchase Orders and reconcile accounts.
• Maintain documentation related to collection activities.

Skills

Communication skills

Negotiation

Interpersonal skills

Tools

Excel

Microsoft Office

Job description

Collection Agent (AR)

Perusahaan : Cartrack Jenis Pekerjaan : Full-Time Indonesia

Deskripsi Pekerjaan - Collection Agent (AR)

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for aAR Collection Agentto join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

We are looking for a highly motivated AR Collection Agent to manage accounts receivable collections and maintain strong customer relationships to ensure timely payment recovery. This role is responsible for following up on outstanding payments, resolving billing issues, coordinating with internal departments, and maintaining accurate customer account records to support efficient collection operations.

Responsibility

• Contact customers to follow up and negotiate payment arrangements for outstanding invoices
• Manage and monitor accounts receivable collections to ensure timely payment recovery
• Handle customer enquiries and disputes professionally, and coordinate with relevant departments for resolution
• Prepare and update daily aging reports accurately
• Issue monthly payment reminder letters and Statements of Account (SOA)
• Coordinate with internal departments to maintain accurate and up-to-date customer account information
• Support debt recovery processes and elevate overdue accounts when necessary
• Handle Sales Purchase Orders and perform account reconciliation activities
• Maintain proper documentation and administration related to collection activities

Requirements

• Minimum 1-3 years of experience in collections, accounts receivable, or related field
• Experienced in handling overdue accounts and collecting payments from customers
• Good understanding of Sales Purchase Orders and account reconciliation processes
• Proficient in Microsoft Office applications, especially Excel
• Strong communication, negotiation, and interpersonal skills
• Able to work independently as well as collaboratively within a team
• Strong administrative and organizational skills
• Emotionally resilient, assertive, and able to handle difficult situations professionally
• Fluent in English, both written and spoken