Desk Collection Agent

Cartrack Technologies Indonesia; Kebayoran Baru; On-site; IDR 50,220,000 - 66,960,000; Full time

Job summary

Cartrack Technologies Indonesia is seeking a Desk Collection Agent to manage accounts receivable collections and maintain strong customer relationships for timely payment recovery. You will follow up on outstanding invoices, resolve billing issues, and coordinate with internal teams to ensure accurate account records.

The role requires 1–3 years experience in collections, strong communication, and proficiency in Excel.

Qualifications

• 1–3 years of experience in collections or accounts receivable.
• Experience handling overdue accounts and collecting payments.
• Proficient in Excel and Microsoft Office.
• Strong communication and negotiation skills.

Responsibilities

• Contact customers to follow up and negotiate payment arrangements for outstanding invoices.
• Manage and monitor accounts receivable collections to ensure timely payment recovery.
• Handle customer inquiries and disputes professionally, and coordinate with relevant departments.
• Prepare and update daily aging reports accurately.
• Issue monthly payment reminder letters and Statements of Account (SOA).
• Coordinate with internal departments to maintain accurate customer account information.
• Support debt recovery processes and elevate overdue accounts when necessary.
• Handle Sales Purchase Orders and perform account reconciliation activities.
• Maintain proper documentation and administration related to collection activities.

Skills

Accounts receivable

Collections

Negotiation

Excel

Communication

Teamwork

Tools

Microsoft Office

Job description

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries, and we are looking for a Desk Collection Agent to join our team. Our teams are collaborative, vibrant and fast growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
We are looking for a highly motivated Desk Collection Agent to manage accounts receivable collections and maintain strong customer relationships to ensure timely payment recovery. This role is responsible for following up on outstanding payments, resolving billing issues, coordinating with internal departments, and maintaining accurate customer account records to support efficient collection operations.

Responsibility

• Contact customers to follow up and negotiate payment arrangements for outstanding invoices.

• Manage and monitor accounts receivable collections to ensure timely payment recovery.

• Handle customer enquiries and disputes professionally, and coordinate with relevant departments

• for resolution.

• Prepare and update daily aging reports accurately.

• Issue monthly payment reminder letters and Statements of Account (SOA).

• Coordinate with internal departments to maintain accurate and up-to-date customer account

• information.

• Support debt recovery processes and elevate overdue accounts when necessary.

• Handle Sales Purchase Orders and perform account reconciliation activities.

• Maintain proper documentation and administration related to collection activities.

Requirements

• Minimum 1-3 years of experience in collections, accounts receivable, or related field.

• Experienced in handling overdue accounts and collecting payments from customers.

• Good understanding of Sales Purchase Orders and account reconciliation processes.

• Proficient in Microsoft Office applications, especially Excel.

• Strong communication, negotiation, and interpersonal skills.

• Able to work independently as well as collaboratively within a team.

• Strong administrative and organizational skills.

• Emotionally resilient, assertive, and able to handle difficult situations professionally.

• Good in English, both written and spoken.

PT Cartrack South East Asia is part of Cartrack Holdings Ltd., a global telematics company that operates in 23 countries. We provide a comprehensive fleet management system that includes real-time GPS tracking and data analytics. We develop our integrated Software-as-a-Service (SaaS) platform and manufacture our best-quality IoT devices internally.

In Indonesia, we have a head office in Jakarta and a branch office in Surabaya. As our business grows fast, we also place our representatives in several other areas in Indonesia. Joining our team, you will work in a multinational, dynamic, and positive environment, with career advancement opportunities both locally and regionally.