Deputy Head, Settlement & Payment Solutions

Luminare Consulting; Tangerang Selatan; On-site; IDR 167,400,000 - 279,000,000; Full time

Job summary

A well-known Fintech Company is seeking a Settlement Deputy Dept Head for Payment Solutions. This role involves ensuring the smooth settlement process and effectively resolving complaints from partners. The ideal candidate should have a minimum of 3 years of experience in EFT Switching operations at a managerial level, as well as strong analytical and interpersonal skills. This position is based in Tangerang Selatan, Indonesia, offering a dynamic work environment.

Qualifications

• Minimum of 3 years of experience in EFT Switching operations at a managerial level.
• Knowledge of banking and business principles.

Responsibilities

• Ensure complaints from partners are resolved within deadlines.
• Complete the settlement process smoothly and efficiently.
• Monitor the complaint handling process for compliance.
• Handle unresolved customer issues from the Section Head.
• Evaluate customer complaint resolutions for system improvements.

Skills

Analytical skills

Interpersonal techniques

Job description

A well-known Fintech Company is seeking a Settlement Deputy Dept Head for Payment Solutions. This role involves ensuring the smooth settlement process and effectively resolving complaints from partners. The ideal candidate should have a minimum of 3 years of experience in EFT Switching operations at a managerial level, as well as strong analytical and interpersonal skills. This position is based in Tangerang Selatan, Indonesia, offering a dynamic work environment.