Delivery Operations Analyst: SLA & Process Excellence

Accenture; Jakarta Pusat; On-site; IDR 89,280,000 - 167,400,000; Full time

Job summary

Accenture is seeking a Delivery Operations Analyst to monitor service delivery, coordinate activities, and ensure processes align with SLAs. You will interface with business stakeholders, operations teams, and support functions to drive operational excellence and continuous improvement.

The role emphasizes data validation, reporting, and governance, with opportunities to optimize workflows and service quality in a dynamic enterprise environment.

Qualifications

• Bachelor's degree in a related field.
• Experience in service delivery or shared services.
• Strong understanding of SLA management and workflow monitoring.
• Experience with operational reporting and dashboards.
• Able to manage multiple priorities in a dynamic environment.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Monitor end-to-end service operations to ensure SLA adherence.
• Review and validate operational data for completeness and readiness.
• Coordinate service requests and schedules with stakeholders.
• Track pending requests and follow up for timely completion.
• Identify service risks and elevate concerns when needed.
• Utilize enterprise systems to support verification and reporting.
• Maintain accurate records and prepare reports on performance.
• Support process improvement initiatives to boost efficiency.

Skills

SLA management

Workflow monitoring

Stakeholder management

Analytical skills

Communication

Coordination

Education

Bachelor's degree in Business Administration

Bachelor's degree in Information Management

Bachelor's degree in Operations Management

Bachelor's degree in Engineering

Tools

Operational dashboards

Data management tools

Ticketing systems

Job description

Accenture is seeking a Delivery Operations Analyst to monitor service delivery, coordinate activities, and ensure processes align with SLAs. You will interface with business stakeholders, operations teams, and support functions to drive operational excellence and continuous improvement.

The role emphasizes data validation, reporting, and governance, with opportunities to optimize workflows and service quality in a dynamic enterprise environment.