Delivery & IT Operations Lead (Governance & Projects)

Tech Mahindra; Jakarta Pusat; On-site; IDR 450,000,000 - 650,000,000; Full time

Job summary

Tech Mahindra is seeking a Delivery Manager to oversee day-to-day IT operations for multiple applications and infrastructure services. You will ensure service stability, governance adherence, and timely project coordination.

The role acts as a bridge among operations, project teams, customers, and vendors. Responsibilities include coordinating incident management, tracking SLAs, and driving continuous improvement across ITIL processes, release governance, and reporting.

Qualifications

• Bachelor’s or higher degree required.
• Experience with Incident/Problem/Change/Release/Service Request management.
• Familiarity with SDLC and Agile methodologies.
• Experience across application, infrastructure, network, DB and cloud environments.
• Knowledge of monitoring and observability tools.

Responsibilities

• Manage daily IT operations for application support and infrastructure services.
• Ensure SLA, KPI, and service quality targets are met.
• Coordinate incident, problem, change, and service requests.
• Drive Major Incident Management and stakeholder communication.
• Coordinate with vendors and internal teams to resolve issues.
• Prepare and publish service reports and dashboards.

Skills

Incident/Problem/Change/Release

SDLC & Agile

Application/Infra/Network/DB/Cloud

Monitoring/Observability tools

Education

Bachelor’s or Higher Degree

Tools

ServiceNow

Excel

PowerPoint

Visio

Job description

Tech Mahindra is seeking a Delivery Manager to oversee day-to-day IT operations for multiple applications and infrastructure services. You will ensure service stability, governance adherence, and timely project coordination.

The role acts as a bridge among operations, project teams, customers, and vendors. Responsibilities include coordinating incident management, tracking SLAs, and driving continuous improvement across ITIL processes, release governance, and reporting.