DC Ops Performance Specialist – Audit & Risk

NTT Global Data Centers; Jakarta Pusat; On-site; IDR 600,000,000 - 900,000,000; Full time

Job summary

NTT Global Data Centers is seeking a Performance Specialist to own end-to-end DC Ops performance, findings and risks, coordinating across GRC, CSM and DC sites to ensure audit readiness and continuous improvement.

You will manage deviations from standards, track actions, and deliver measurable outcomes while supporting global operations and client confidence. Strong data analysis and multilingual collaboration are essential.

Qualifications

• Experience and understanding of internal and external audits and risk management processes.
• Knowledge of Plan Do Check Act (Deming cycle) and Lean Principles is highly desirable.
• Strong background in data analysis, KPI tracking, and performance reporting.
• Experience working in matrixed, multinational organizations.
• Willingness and ability to travel.
• Proficient in English language both written and verbal.

Responsibilities

• Audit support: Primary interface with GRC, Central Functions and DC sites.
• Client audit support: Primary interface with CSM, Central Functions and DC sites.
• OIS assessments support: Primary interface with OIS, Central Functions and DC sites.
• Work with GRC Risk management team to manage and mitigate DC Operations risks.
• Coordinate and manage OPA and the Standards Baseline Deviations tracker.
• Manage findings platform interfaces and closure of findings and risks.
• DCOPS Performance oversight via Community MS team.
• Monthly reporting (KPIs/metrics) - DCOPSCO Scorecard Power BI.

Skills

Strategic thinking

Stakeholder communication

Cross-functional collaboration

Customer/stakeholder service mindset

Tools

6clicks

Mcube

Job description

NTT Global Data Centers is seeking a Performance Specialist to own end-to-end DC Ops performance, findings and risks, coordinating across GRC, CSM and DC sites to ensure audit readiness and continuous improvement.

You will manage deviations from standards, track actions, and deliver measurable outcomes while supporting global operations and client confidence. Strong data analysis and multilingual collaboration are essential.