Specialist, DC Performance

NTT Global Data Centers; Jakarta Pusat; On-site; IDR 600,000,000 - 900,000,000; Full time

Job summary

NTT Global Data Centers is seeking a Performance Specialist to own end-to-end DC Ops performance, findings and risks, coordinating across GRC, CSM and DC sites to ensure audit readiness and continuous improvement.

You will manage deviations from standards, track actions, and deliver measurable outcomes while supporting global operations and client confidence. Strong data analysis and multilingual collaboration are essential.

Qualifications

• Experience and understanding of internal and external audits and risk management processes.
• Knowledge of Plan Do Check Act (Deming cycle) and Lean Principles is highly desirable.
• Strong background in data analysis, KPI tracking, and performance reporting.
• Experience working in matrixed, multinational organizations.
• Willingness and ability to travel.
• Proficient in English language both written and verbal.

Responsibilities

• Audit support: Primary interface with GRC, Central Functions and DC sites.
• Client audit support: Primary interface with CSM, Central Functions and DC sites.
• OIS assessments support: Primary interface with OIS, Central Functions and DC sites.
• Work with GRC Risk management team to manage and mitigate DC Operations risks.
• Coordinate and manage OPA and the Standards Baseline Deviations tracker.
• Manage findings platform interfaces and closure of findings and risks.
• DCOPS Performance oversight via Community MS team.
• Monthly reporting (KPIs/metrics) - DCOPSCO Scorecard Power BI.

Skills

Strategic thinking

Stakeholder communication

Cross-functional collaboration

Customer/stakeholder service mindset

Tools

6clicks

Mcube

Job description

Make an impact at NTT Global Data Centers

Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance

The Specialist, DC Performance supports the Standards & Performance team by providing end-to-end ownership and operational control over DC Ops performance, findings and risks ensuring that outcomes from audits, assessments and operational reviews are consistently managed prioritized and closed globally. This role acts as the primary interface between Governance, Risk and Compliance (GRC), Client Success Management, OIS, Central Functions and DC sites, translating audit and assessment outputs into actionable improvements and measurable performance outcomes.

The Specialist, DC Performance ensures that DC Ops risks are visible and mitigated, findings are addressed at source, and deviations from standards are formally tracked, approved and resolved to ensure operational maturity, audits readiness and client confidence.

What we are looking for

The Performance Specialist supports the Standards & Performance team by providing end-to-end ownership and operational control over DC Ops performance, findings and risks ensuring that outcomes from audits, assessments and operational reviews are consistently managed prioritized and closed globally. This role acts as the primary interface between Governance, Risk and Compliance (GRC), Client Success Management, OIS, Central Functions and DC sites, translating audit and assessment outputs into actionable improvements and measurable performance outcomes.

The Performance Specialist ensures that DC Ops risks are visible and mitigated, findings are addressed at source, and deviations from standards are formally tracked, approved and resolved to ensure operational maturity, audits readiness and client confidence.

Essential Duties & Responsibilities

• Internal/external Audit support – Primary interface with GRC, Central Functions and DC sites
• Client Audit support - Primary interface with CSM, Central Functions and DC sites
• OIS assessments support - Primary interface with OIS, Central Functions and DC sites
• Working with GRC Risk management team, Central Functions and DC sites to manage and mitigate DC Operations risks
• Coordinate and manage OPA and the Standards Baseline Deviations tracker
• Findings platform interfaces - 6clicks/Mcube
• Findings management. Review, update and closure findings and risks. 01W data update on DCOPS findings tracker
• Community MS team DCOPS - Performance oversight
• Monthly reporting (KPIs/metrics) - DCOPSCO Scorecard Power BI

Knowledge, Skills & Abilities

• A strategic thinking individual with a structured and target-oriented approach, with a focus on operations and technical excellence.
• Outstanding relationship-builder and communicator, both internally and externally.
• Ability to work collaboratively in multinational, interdisciplinary and culturally diverse teams.
• A passion for listening to stakeholders and customers and a world-class service mentality.

Education & Experience

• Experience and understanding of internal and external auditsand risk management processes.
• Working Knowledge of Plan Do Check Act (Deming cycle) and Lean Principleshighlydesirable.
• Strong background in data analysis, KPI tracking, and performance reporting, with experience producing regular management reports and scorecards.
• Experience working in matrixed, multinational organizations, collaborating across regions and cultures.
• Exposure to regulated or audit‑driven environments (internal, external, or client audits) is highly desirable.
• Experience in critical infrastructure, data center operations, or similar operationally intensive environments is an advantage.
• Willing and able to travel.
• Proficient in English language both written and verbal.

Who we are

As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.

NTT Global Data Centers is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.