Data Center Technician

NSCALE OPERATIONS APAC PTE. LTD.; Batam; On-site; IDR 240,000,000 - 420,000,000; Full time

Job summary

NSCALE OPERATIONS APAC PTE. LTD. is seeking an Infrastructure IT Operations Engineer to oversee multi-site IT infrastructure and service delivery for Batam and APAC.

You will ensure high availability, security, and performance of enterprise systems in mission-critical environments. You will lead regional IT teams and vendors, enforce operational standards, and act as the primary escalation point for IT-related matters.

Qualifications

• Bachelor degree in Information Systems/Computer Engineering or equivalent.
• At least 5+ years in IT infrastructure and operations managing regional/multi-site environments.
• Experience in Enterprise Networking and cloud platforms (AWS, Azure, GCP).
• Data Centres or high-availability environments experience preferred.
• Strong English and Bahasa Indonesia communication.

Responsibilities

• Lead day-to-day IT operations across multiple sites within the APAC region.
• Ensure high availability of enterprise IT systems and site-level infrastructure.
• Oversee network, systems, end-user computing, and on-site IT support.
• Implement and enforce IT operational standards and best practices.
• Manage regional network infrastructure (LAN/WAN, firewalls, VPNs).
• Oversee server environments (on-prem and cloud).
• Ensure reliability of monitoring, backup, disaster recovery, and security systems.
• Own regional IT service management (incident, problem, change management).
• Ensure SLAs and KPIs are consistently met.
• Act as senior escalation point for critical incidents.

Skills

English fluency

Bahasa Indonesia

Communication skills

Education

Bachelor's degree in Information Systems/Computer Engineering

Tools

Cisco

Juniper

Fortinet

AWS

Azure

GCP

Job description

The Infrastructure IT Operations Engineer will be responsible for overseeing IT infrastructure, service delivery, and operational excellence across Nscale's Batam sites. This role ensures high availability, security, and performance of enterprise systems and site-level IT environments supporting critical Data Centre operations. You will lead regional IT teams and vendors, drive operational standards, ensure compliance, and act as the primary escalation point for IT-related matters within the region. This is a hands‑on leadership role requiring strong technical depth, operational discipline, and experience in mission‑critical environments.

Key responsibilities

• Lead day-to-day IT operations across multiple sites within the APAC region
• Ensure high availability of enterprise IT systems and site-level infrastructure
• Oversee network, systems, end-user computing, and on-site IT support
• Implement and enforce IT operational standards and best practices
• Manage regional network infrastructure (LAN/WAN, firewalls, VPNs)
• Oversee server environments (on-prem and cloud)
• Ensure reliability of monitoring, backup, disaster recovery, and security systems
• Own regional IT service management (incident, problem, change management)
• Ensure SLAs and KPIs are consistently met
• Act as senior escalation point for critical incidents

About you

• Bachelor Degree in Information Systems/Computer Engineering or equivalent
• At least 5+ years in IT Infrastructure and Operations managing regional/multi-site environment
• Experience in Enterprise Networking (Cisco, Juniper, Fortinet), Cloud platforms (AWS, Azure or GCP)
• Experience in Data Centres, mission-critical infrastructure, or high-availability environments preferred
• Experience working in fast-growth or scaling organizations is a plus
• Strong written and verbal English skills to manage tickets, document activities, and communicate effectively with internal stakeholders and colocation (colo) providers
• Strong communication skills in Bahasa Indonesia
• Strong hands‑on server repair experience
• Comfortable with shift work (12hrs, 3-on/3-off, including nights)

About us

Nscale is taking on the hyperscalers by building a vertically integrated cloud built for AI. We own the data centres, software, and applications that power today's AI stack using sustainable technology solutions. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency.