Data Center Operations Performance Specialist

Global Data Centers Americas, Inc.; Jakarta Pusat; On-site; IDR 250,000,000 - 450,000,000; Full time

Job summary

NTT Global Data Centers is seeking a Performance Specialist to own and drive DC Operations performance globally. You will interact with GRC, CSM, OIS and central teams to translate audit outputs into actionable improvements and measurable outcomes.

The role emphasizes risk visibility, deviation tracking, and readiness for audits, with a focus on delivering mature operations and client confidence across regions.

Qualifications

• Experience in internal/external audits and risk management.
• Knowledge of Plan-Do-Check-Act (PDCA) and Lean Principles.
• Strong data analysis, KPI tracking, and performance reporting experience.
• Experience in multinational organizations.
• Willing and able to travel.
• Proficient in English (written and verbal).

Responsibilities

• Audit support: interface with GRC, Central Functions and DC sites.
• Client audit support: interface with CSM, Central Functions and DC sites.
• OIS assessments support: interface with OIS, Central Functions and DC sites.
• Collaborate with GRC Risk Management to mitigate DC Operations risks.
• Coordinate deviations tracker and adherence to standards.
• Produce monthly KPI reports and Power BI scorecards.

Skills

Strategic thinking

Excellent communication

Multinational teamwork

Customer-focused service

Education

Audit and risk management experience

PDCA / Deming cycle understanding

Lean Principles knowledge

Tools

Power BI

Job description

NTT Global Data Centers is seeking a Performance Specialist to own and drive DC Operations performance globally. You will interact with GRC, CSM, OIS and central teams to translate audit outputs into actionable improvements and measurable outcomes.

The role emphasizes risk visibility, deviation tracking, and readiness for audits, with a focus on delivering mature operations and client confidence across regions.