Specialist, DC Performance

Global Data Centers Americas, Inc.; Jakarta Pusat; On-site; IDR 250,000,000 - 450,000,000; Full time

Job summary

NTT Global Data Centers is seeking a Performance Specialist to own and drive DC Operations performance globally. You will interact with GRC, CSM, OIS and central teams to translate audit outputs into actionable improvements and measurable outcomes.

The role emphasizes risk visibility, deviation tracking, and readiness for audits, with a focus on delivering mature operations and client confidence across regions.

Qualifications

• Experience in internal/external audits and risk management.
• Knowledge of Plan-Do-Check-Act (PDCA) and Lean Principles.
• Strong data analysis, KPI tracking, and performance reporting experience.
• Experience in multinational organizations.
• Willing and able to travel.
• Proficient in English (written and verbal).

Responsibilities

• Audit support: interface with GRC, Central Functions and DC sites.
• Client audit support: interface with CSM, Central Functions and DC sites.
• OIS assessments support: interface with OIS, Central Functions and DC sites.
• Collaborate with GRC Risk Management to mitigate DC Operations risks.
• Coordinate deviations tracker and adherence to standards.
• Produce monthly KPI reports and Power BI scorecards.

Skills

Strategic thinking

Excellent communication

Multinational teamwork

Customer-focused service

Education

Audit and risk management experience

PDCA / Deming cycle understanding

Lean Principles knowledge

Tools

Power BI

Job description

Make an impact at NTT Global Data Centers

Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance

The Specialist, DC Performance supports the Standards & Performance team by providing end‑to‑end ownership and operational control over DC Ops performance, findings and risks ensuring that outcomes from audits, assessments and operational reviews are consistently managed prioritized and closed globally. This role acts as the primary interface between Governance, Risk and Compliance (GRC), Client Success Management, OIS, Central Functions and DC sites, translating audit and assessment outputs into actionable improvements and measurable performance outcomes.

The Specialist, DC Performance ensures that DC Ops risks are visible and mitigated, findings are addressed at source, and deviations from standards are formally tracked, approved and resolved to ensure operational maturity, audits readiness and client confidence.

What we are looking for

The Performance Specialist supports the Standards & Performance team by providing end‑to‑end ownership and operational control over DC Ops performance, findings and risks ensuring that outcomes from audits, assessments and operational reviews are consistently managed prioritized and closed globally. This role acts as the primary interface between Governance, Risk and Compliance (GRC), Client Success Management, OIS, Central Functions and DC sites, translating audit and assessment outputs into actionable improvements and measurable performance outcomes.

The Performance Specialist ensures that DC Ops risks are visible and mitigated, findings are addressed at source, and deviations from standards are formally tracked, approved and resolved to ensure operational maturity, audits readiness and client confidence.

Essential Duties & Responsibilities

• Internal/external Audit support - Primary interface with GRC, Central Functions and DC sites
• Client Audit support - Primary interface with CSM, Central Functions and DC sites
• OIS assessments support - Primary interface with OIS, Central Functions and DC sites
• Working with GRC Risk management team, Central Functions and DC sites to manage and mitigate DC Operations risks
• Coordinate and manage OPA and the Standards Baseline Deviations tracker
• Findings platform interfaces - 6clicks/ Mcube
• Findings management. Review, update and closure findings and risks. 01W data update on DCOPS findings tracker
• Community MS team DCOPS - Performance oversight
• Monthly reporting (KPIs/metrics) - DCOPSCO Scorecard Power BI

Knowledge, Skills & Abilities

• A strategic thinking individual with a structured and target‑oriented approach, with a focus on operations and technical excellence.
• Outstanding relationship‑builder and communicator, both internally and externally.
• Ability to work collaboratively in multinational, interdisciplinary and culturally diverse teams.
• A passion for listening to stakeholders and customers and a world‑class service mentality.

Education & Experience

• Experience and understanding of internal and external audit s and risk management processes.
• Working Knowledge of Plan Do Check Act (Deming cycle) and Lean Principles highly desirable.
• Strong background in data analysis, KPI tracking, and performance reporting, with experience producing regular management reports and scorecards.
• Experience working in matrixed, multinational organizations, collaborating across regions and cultures.
• Exposure to regulated or audit‑driven environments (internal, external, or client audits) is highly desirable.
• Experience in critical infrastructure, data center operations, or similar operationally intensive environments is an advantage.
• Willing and able to travel.
• Proficient in English language both written and verbal.

Who we are

As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business - large and small - has its own unique needs and goals. We offer local‑to‑global data center expertise, aligned with our connected platform of AI‑ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.

NTT Global Data Centers is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and ac