314 Specialist, DC Operational Excellence

Global Data Centers Americas, Inc.; Jakarta Pusat; On-site; IDR 279,000,000 - 502,200,000; Full time

Job summary

NTT Global Data Centers is seeking a Specialist, DC Operational Excellence to lead and drive key improvement programs across our data center operations. You will drive standardized processes, governance, and reporting to achieve maximum uptime and minimum downtime while aligning with regional and global objectives.

You will collaborate with engineering, operations, and business stakeholders to implement lessons learned, audits, and performance initiatives, promoting a culture of continuous

Qualifications

• Experience coordinating operational excellence programs.
• Strong collaboration with cross-functional teams.
• Familiarity with DC operations and process improvement.

Responsibilities

• Lead and drive operational excellence activities across DC sites.
• Support governance programs and audits with teams globally.
• Collaborate with Engineering Ops to implement lessons learned.

Job description

Make an impact at NTT Global Data Centers

Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance

The Specialist, DC Operational Excellence will be part of the NTT DATA Global Data Centers (GDC) DC Operations Critical Operations team and shall be responsible for managing (driving, implementing, supporting, and reporting) specific operational excellence programs across GDC operational DC sites, normally from a regional or country perspective, aligned with any GDC strategic objectives. Priority examples of these include the implementation of a DC Operations learning management system (Vector), the Operational Performance Assessment (OPA) governance program, and support management of the audit/assessment program and associated resolution of findings to satisfactory closure.

This role reports directly to the Senior Director, Critical Operations to promote compliant operational excellence readiness for new, expanding, or existing DCs. This will include oversight and stakeholder collaboration for the seamless DC operational service experience, promoting operational excellence. The role will work collaboratively with all operational teams and stakeholders across DC Operations globally, regional and country levels to drive operational excellence and introduce a "Zero Outage" mindset, wherein processes and procedures are adopted, as required.

What we are looking for

Essential Duties & Responsibilities

• To facilitate specific operational excellence activities, as reasonably requested by the GDC DC Operations business and approved by the Senior Director, Critical Operations, with defined standards or terms of reference, and required business outcomes.
• Through collaboration and engagement with stakeholders, understand and directly support our internal/external clients/customers operational excellence requirements, specifically hyperscale clients, by supporting audit, assessment or inspection programs and closure of any associated findings, as required.
• Actively involved in DC Operations in maintaining and applying continuous improvement strategies, bringing mutual goals/benefits together, primarily in standards and performance, and other Critical Operations functional responsibilities.
• Attend hyperscale (and other as required) calls on an ad-hoc basis as required by DC Operations, such as QBR/SRM/SPOF/etc., to support improvements to operational effectiveness and efficiency.
• To support reviews with DC Operations stakeholders on standards (process and documents), such as DC Operations "day-to-day" operational documents and process's (MOP's/SOP's/EOP's), CAFM/CMMS process's (GDC1Service/MCIM) and tablet user experience, considering opportunities for operational excellence initiatives.
• To support the implementation of a GDC wide learning management system (Vector) across the DC Operations team globally, and the ongoing management thereof, including opportunities for improvements, especially with new evolving technologies (i.e. AI approaches supporting the learning journey).
• To support the implementation of a GDC wide OPA program with Critical Operations focus on program governance across the DC Operations team globally generally and specifically for designated DC sites in a GDC region or countries, and the ongoing management thereof, including opportunities for improvements.
• To liaise with stakeholders (i.e. Engineering Operations - Problem Management) to capture and implement operational initiatives from Lessons Learned reviews of NTT DATA GDC Incident reporting, RCA (Root Cause Analysis), or near misses, to drive and influence best practice within DC Operations teams through awareness programs, using both formal and informal engagement.
• When required, to support the transition from a new construction or fit-out phase to operational readiness, then into 'steady state'/business as usual. Introducing and/or reinforcing the foundations and development for an integrated DC Operations team. Who delivery safely, compliantly and at pace, whilst always considering the business and client requirements and deliverables.
• Sharing examples of best practices of operational excellence and lessons learned from incidents. This will include the transition, adoption, embedding and promotion of the revision to the current DC Operations Playbook and associated processes and documents.
• To apply 'lean' or other principles in considering potential operational excellence initiatives. These shall maintain or enhance effective operational outcomes. These are to underpin our culture of Maximum Uptime/Minimum Downtime - "What will make the DC Operations teams more opera