Data Center Customer Success Associate

DayOne; Batam; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

DayOne Batam seeks an entry-to-early-career professional to support the Customer Success Manager in delivering client-facing services and projects within our hyperscale data-center program. You will coordinate daily operations, track service performance, and keep documentation audit-ready.

This role offers real training, exposure to project delivery, and cross-functional collaboration with operations, IT services, and construction teams as DayOne builds Asia's first new campus on the island.

Qualifications

• Bachelor's degree in Project Management, Engineering, or a related discipline.
• At least 1 year of experience in the data center industry, MEP consultancy, or construction.
• Fresh graduates with relevant internship or project exposure are welcome to apply.

Responsibilities

• Manage day-to-day customer communications, ensuring timely and professional responses to inquiries and issues.
• Prepare customer-facing documentation and maintain accurate records to support the relationship the Customer Success Manager owns.
• Track service performance against SLAs and prepare regular reports and dashboards; coordinate with internal teams to keep service operations running smoothly.
• Support the Customer Success Manager on project schedules, documentation, and stakeholder communications; track milestones and procurement activities; flag risks early.
• Maintain organized records of service and project activity in line with audit and compliance requirements, including ITIL standards; liaise with operations, network, IT services, and construction teams to keep tasks moving.

Skills

English

Education

Bachelor's degree

Job description

DayOne Batam seeks an entry-to-early-career professional to support the Customer Success Manager in delivering client-facing services and projects within our hyperscale data-center program. You will coordinate daily operations, track service performance, and keep documentation audit-ready.

This role offers real training, exposure to project delivery, and cross-functional collaboration with operations, IT services, and construction teams as DayOne builds Asia's first new campus on the island.