Customer Success Specialist, Data Center

DayOne; Batam; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

DayOne Batam seeks an entry-to-early-career professional to support the Customer Success Manager in delivering client-facing services and projects within our hyperscale data-center program. You will coordinate daily operations, track service performance, and keep documentation audit-ready.

This role offers real training, exposure to project delivery, and cross-functional collaboration with operations, IT services, and construction teams as DayOne builds Asia's first new campus on the island.

Qualifications

• Bachelor's degree in Project Management, Engineering, or a related discipline.
• At least 1 year of experience in the data center industry, MEP consultancy, or construction.
• Fresh graduates with relevant internship or project exposure are welcome to apply.

Responsibilities

• Manage day-to-day customer communications, ensuring timely and professional responses to inquiries and issues.
• Prepare customer-facing documentation and maintain accurate records to support the relationship the Customer Success Manager owns.
• Track service performance against SLAs and prepare regular reports and dashboards; coordinate with internal teams to keep service operations running smoothly.
• Support the Customer Success Manager on project schedules, documentation, and stakeholder communications; track milestones and procurement activities; flag risks early.
• Maintain organized records of service and project activity in line with audit and compliance requirements, including ITIL standards; liaise with operations, network, IT services, and construction teams to keep tasks moving.

Skills

English

Education

Bachelor's degree

Job description

Join DayOne - Shaping the Future of Data Infrastructure DayOne is a global leader in the development and operation of high-performance data centers. As one of the fastest-growing companies in the industry, we've built a robust presence across Asia and Europe - and we're just getting started. As we expand into new international markets, we're looking for talented, driven individuals to join us on this exciting journey. This is more than a job - it's an opportunity to be a key contributor to our dynamic team and help shape the future of global data infrastructure. If you're passionate about innovation, technology, and growth, we invite you to be part of DayOne's next chapter.

About DayOne

Behind every app, every AI tool, every connected experience, there is a data center. DayOne builds them. In Indonesia, we are building the first of a new kind. DayOne's 72MW LEED Gold campus at Nongsa Digital Park in Batam is the island's first world-class hyperscale data center, developed in partnership with the Indonesia Investment Authority inside a Special Economic Zone with direct connectivity to Singapore. Backed by US$4.5B+ in Series C funding, operating across seven countries.

About the Role

You'll support the Customer Success Manager in delivering DayOne's client-facing services and projects. This will involve coordinating daily operations, tracking service performance, and keeping documentation audit-ready across a portfolio of hyperscale infrastructure projects. This is a structured, entry-to-early-career role with genuine exposure to how client relationships and project delivery work in a live data center environment.

Customer Engagement and Support

Manage day-to-day customer communications, ensuring timely and professional responses to inquiries and issues. Prepare customer-facing documentation and maintain accurate records to support the relationship the Customer Success Manager owns.

Service Delivery Monitoring

Track service performance against SLAs and prepare regular reports and dashboards. Coordinate with internal teams to keep service operations running smoothly and resolve issues on time.

Project Coordination

Support the Customer Success Manager on project schedules, documentation, and stakeholder communications. Track project milestones, procurement activities, and flag risks early.

Compliance and Cross-Functional Collaboration

Maintain organized records of service and project activity in line with audit and compliance requirements, including ITIL standards. Liaise with operations, network, IT services, and construction teams to keep tasks moving, and coordinate meetings and follow-ups across teams.

Requirements

• Technical Skills: Bachelor's degree in Project Management, Engineering, or a related discipline. At least 1 year of experience in the data center industry, MEP consultancy, or construction is preferred. Fresh graduates with relevant internship or project exposure are welcome to apply.
• Working proficiency in English

Soft Skills

• Communicates clearly and professionally with customers and internal stakeholders across different seniority levels.
• Keeps multiple workstreams organized and on track without needing reminders on deadlines.
• Picks up new processes quickly in an environment where standards are high and details matter.

Nice to Have

• A second regional language is a strong advantage for engaging clients across different markets.
• Exposure to ITIL frameworks or service delivery standards.
• Familiarity with SLA monitoring tools or client-facing reporting dashboards.
• Prior exposure to hyperscale or mission-critical infrastructure projects.

Why DayOne?

Joining DayOne in Batam means being part of something genuinely new: the first campus of its kind on the island, backed by the Indonesian government and connected into one of the world's most active digital corridors. The people joining now are the ones shaping what excellence looks like in this market. You will be supported with real training, meaningful development, and a team that is fully invested in building this right.

If you're ready to grow with one of the fastest-moving companies in the data center industry, and be part of our global journey.

DayOne's Vision

DayOne is a data center pioneer that develops and operates next-gen digital infrastructure for industry leaders who demand reliable, cost-effective and quickly scalable solutions. Our cutting-edge facilities empower hyperscalers and large enterprises to achieve rapid deployment and enhance connectivity, driving transformative engagement and innovation as we shape the future of industries.

DayOne’s Data Centers and Leadership

DayOne's data centers are located across key markets, including Singapore, Johor (Malaysia), Batam (Indonesia), Greater Bangkok, Hong Kong SAR, Tokyo, and beyond. Headquartered in Singapore, DayOne’s leadership team draws on over two decades of industry experience and a track record of building Asia's largest data center business. With DayOne, they have created the SIJORI (Singapore, Johor, and Riau Islands) market as a global data center hub. As demand for strategically located and customized data centers rises, DayOne's entrepreneurial spirit, customer-first strategy, deep local partnerships, and agile executional capabilities uniquely position us to power the growth ambitions of leading hyperscalers and large enterprises around the world.

Equal Opportunity & Diversity

DayOne is a proud equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.