Customs Air Freight Specialist - GoGreen & Growth

DHL; Jakarta Pusat; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

DHL Global Forwarding in Jakarta is seeking a Customs Air Freight Specialist Implant to support our customers and ensure efficient customs clearance for air shipments. You will act as the main contact for assigned accounts, manage orders, and hand them over to Operations with accuracy and urgency.

In this role you will build strong professional relationships, proactively communicate shipment status, handle inquiries and complaints, and contribute to GoGreen initiatives while coordinating with

Qualifications

• Minimum Bachelor's degree (any major).
• Fresh graduates welcome; Customer Service experience is an advantage.
• Strong English proficiency (written and spoken).
• Strong computer literacy.
• Results-oriented with a high level of respect, professionalism, and customer focus.

Responsibilities

• Demonstrate strong understanding of Indonesian customs clearance processes.
• Develop and maintain strong professional relationships with customers.
• Participate in Business Review meetings with Sales when required.
• Process customer or overseas office orders and hand them over to Operations.
• Keep customers updated on shipment progress, issues, and resolutions.
• Handle track-and-trace and general service inquiries.
• Support customer requests related to GoGreen initiatives.
• Register, track, and manage all customer complaints.
• Drive effective resolution of issues or collaborate with appropriate departments.
• Serve as the first point of contact for customer claims: receive notifications, collect documents, and transfer cases to specialized claim handlers once documentation is complete.
• Escalate cases when needed following company guidelines.

Skills

Customer service

English proficiency

Computer literacy

Results-oriented

Customer focus

Education

Bachelor's degree (any major)

Job description

DHL Global Forwarding in Jakarta is seeking a Customs Air Freight Specialist Implant to support our customers and ensure efficient customs clearance for air shipments. You will act as the main contact for assigned accounts, manage orders, and hand them over to Operations with accuracy and urgency.

In this role you will build strong professional relationships, proactively communicate shipment status, handle inquiries and complaints, and contribute to GoGreen initiatives while coordinating with