Air Freight Customs Specialist — Customer-Centric Impact

DHL Global Forwarding; Jakarta Pusat; Sur place; IDR 180 000 000 - 300 000 000; Plein temps

Résumé du poste

DHL Global Forwarding in Jakarta, Indonesia, is seeking a customer‑centric Customs Air Freight Specialist Implant to support our customers. You will serve as the main point of contact, manage orders, communicate shipment status, and coordinate with Operations to ensure seamless handover and resolution of issues.

The role welcomes fresh graduates with a Bachelor's degree and emphasizes strong English skills, computer literacy, and a professional, customer‑focused mindset.

Qualifications

• Bachelor's degree (any major) required.
• Fresh graduates welcome; Customer Service experience an advantage.
• Strong English proficiency (written and spoken).
• Strong computer literacy.
• Results‑oriented with a high level of respect, professionalism, and customer focus.

Responsabilités

• Demonstrate strong understanding of Indonesian customs clearance processes.
• Develop and maintain strong professional relationships with customers.
• Participate in Business Review meetings with Sales when required.
• Process customer or overseas office orders and hand them over to Operations.
• Keep customers updated on shipment progress, issues, and resolutions.
• Handle track-and-trace and general service inquiries.
• Support customer requests related to GoGreen initiatives.
• Register, track, and manage all customer complaints.
• Drive effective resolution of issues or collaborate with appropriate departments.
• Serve as the first point of contact for customer claims: receive notifications, collect documents, and transfer cases to specialized claim handlers once documentation is complete.
• Escalate cases when needed following company guidelines.

Connaissances

Customer Service

English Proficiency

Computer Literacy

Relationship Building

Formation

Bachelor's degree

Description du poste

DHL Global Forwarding in Jakarta, Indonesia, is seeking a customer‑centric Customs Air Freight Specialist Implant to support our customers. You will serve as the main point of contact, manage orders, communicate shipment status, and coordinate with Operations to ensure seamless handover and resolution of issues.

The role welcomes fresh graduates with a Bachelor's degree and emphasizes strong English skills, computer literacy, and a professional, customer‑focused mindset.