Customer Support (Mekari Jurnal) - Jakarta

Mekari; Jakarta Pusat; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Mekari in Jakarta is seeking a customer support specialist to handle inquiries via live chat, phone, and email, ensuring timely solutions and high user satisfaction. You will monitor issues, follow up on complaints with the CS team, and share feedback with Product, Sales and Marketing teams. Stay aligned with SOP and product updates.

Join a growing SaaS company in Indonesia, supporting millions of users and helping elevate digital transformation for entrepreneurs and leaders.

Qualifications

• Handle user inquiries via live chat, phone or email.
• Provide clear solutions and ensure user satisfaction.
• Inform users about maintenance or service issues.

Responsibilities

• Handle user inquiries and complaints through live chat/phone call/email.
• Ensure user satisfaction through feedback and solutions.
• Inform user in case of website maintenance or any problems occurred.
• Monitor hard complaints and communicate with CS Team to reach out user and provide assistance.
• Share feature requests and effective workarounds with team members.
• Follow up with customers to ensure their technical issues are resolved.
• Gather customer feedback and share with our Product, Sales and Marketing teams.
• Stay aware of SOP and Product Updates.

Job description

Mekari is Indonesia’s no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 3 Million platform users, and we’re not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesia’s software standard.

• Handle user inquiries and complaints through live chat/phone call/email.
• Ensure user satisfaction through feedback and solution.
• Inform user in case of website maintenance or any problems occurred.
• Monitor hard complaints and communicate with CS Team to reach out user and provide assistance.
• Share feature requests and effective workarounds with team members.
• Follow up with customers to ensure their technical issues are resolved.
• Gather customer feedback and share with our Product, Sales and Marketing teams.
• Stay aware of SOP and Product Updates.