Customer Support Intern

RedDoorz; Jakarta Pusat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

RedDoorz is seeking a proactive customer service associate in Jakarta, Indonesia to handle timely communications with guests and property partners. You will manage inquiries, resolve complaints, and maintain ticket updates in our internal system, ensuring a smooth guest experience.

The role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. If you thrive in a dynamic hospitality setting, this is a fit for you.

Qualifications

• Strong written and verbal communication skills.
• Detail-oriented with good problem-solving abilities.
• Able to multitask and work in a fast-paced environment.

Responsibilities

• Respond to emails and chats professionally and promptly.
• Follow up on customer inquiries and complaints until resolved.
• Manage and update customer service tickets using the internal system.
• Conduct telesurveys with guests and property partners to gather feedback.

Job description

• Respond to emails and chats professionally and promptly.
• Follow up on customer inquiries and complaints until resolved.
• Manage and update customer service tickets using the internal system.
• Conduct telesurveys with guests and property partners to gather feedback.

Qualifications:

• Strong communication skills, both written and verbal.
• Detail-oriented with good problem-solving abilities.
• Able to multitask and work in a fast-paced environment.