Customer Success Manager (B2B)

FinAccel; Jakarta Pusat; On-site; IDR 133,920,000 - 267,840,000; Full time

Job summary

FinAccel is seeking a Customer Success Manager (B2B) in Jakarta to support a growing client portfolio and optimize customer experience throughout the lifecycle on the Kredivo platform.

The role emphasizes ensuring customers derive maximum value from features, engaging merchants, and collaborating with the Offline Team on visibility, communication, and quarterly analytics.

Qualifications

• 4+ years in Business Development, Sales, or Account Management.
• Strong SQL and data querying skills.
• Detail-oriented with strong analytical abilities.
• Experience with process improvement and project management.
• Experience creating SOPs and process documentation.
• Experience working in multifunctional teams.
• Proficient in MS Office (Word, Excel, PowerPoint).

Responsibilities

• Engage customers and expand use cases through the product.
• Set up and day-to-day management for Offline Merchants.
• Collaborate with Offline Team to ensure merchant visibility and timely communication.
• Assist Offline Team in establishing business test practices.
• Aim for service improvement and optimal merchant visibility.
• Support merchant quarterly reviews and analytics.

Skills

SQL knowledge

Data analysis

Attention to detail

Analytical skills

Team collaboration

Education

University degree (Business/Management preferred)

Tools

Microsoft Office

Job description

Jakarta, Jakarta, Indonesia Business Development

About the job Customer Success Manager (B2B)

We are a high-growth fintech company that is passionate about using big data analytics, machine learning, and cutting-edge technology to revolutionize the way people use credit card. To continue our success story, we are looking for a Customer Success Manager to primarily support our client portfolio. This role will need to focus on our customer experience and life-cycle and ensure that our customers are using Kredivo platform effectively and maximising on our robust features to guarantee they get the most value.

What you will do:

• A big passion on engaging customers and expanding their use cases through our product.
• Setting up & day to day management Offline Merchants.
• Work with the Offline Team on merchant customer success, ensuring timely communication & merchant visibility.
• Assist the Offline Team in establishing business test practices.
• Target service improvement to stores, oversee optimum visibility.
• Assist in merchant quarterly reviews & analytics.

About you:

• A big passion on engaging customers and expanding their use cases through our product.
• Good knowledge of SQL and queries skill.
• Strong attention to detail and excellent analytical skills. You need to be comfortable with data.
• University degree (preferred from Business / Management Graduate).
• Min. 4+ years work experience in Business Development, Sales or Account Management.
• Experience in process improvement and project management.
• Experience with process documentation and SOP Creation.
• Experience in working in multifunctional team.
• Knowledge of methods of process mapping and design.
• Microsoft office (Word, Excel, Power Point)