Customer Service Team Lead - Telesales-Savvy, KPI-Driven

Bumame; Kota Yogyakarta; On-site; IDR 78,120,000 - 122,760,000; Full time

Benefits offered by this job

Bumame Yogyakarta placement

Job summary

Bumame is hiring a Customer Service Team Leader to guide daily operations in Yogyakarta. You will monitor performance, resolve escalations, and drive KPI achievement while coaching staff. The role bridges management and front-line teams and requires adaptability to new SOPs.

Ideal candidate has a Bachelor's degree, 1+ year in leadership, and telesales experience. Shifts and collaboration with Bumame Yogyakarta are required.

Qualifications

• Bachelor's degree required in any major.
• Minimum 1 year in a team lead/supervisory role.
• Strong leadership and communication skills.
• Customer service oriented with problem solving ability.

Responsibilities

• Lead, supervise, and support the Customer Service team in daily operations.
• Monitor team performance and ensure KPIs are achieved.
• Handle customer escalations and provide appropriate resolutions.
• Bridge between management and the Customer Service team.
• Ensure compliance with policies, SOPs, and adapt to workflow changes.
• Provide coaching and performance feedback to team members.

Skills

Team leadership

Communication skills

Customer service orientation

Problem solving

Multitasking

Shift work

Adaptability

KPIs

Telesales experience

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Bumame is hiring a Customer Service Team Leader to guide daily operations in Yogyakarta. You will monitor performance, resolve escalations, and drive KPI achievement while coaching staff. The role bridges management and front-line teams and requires adaptability to new SOPs.

Ideal candidate has a Bachelor's degree, 1+ year in leadership, and telesales experience. Shifts and collaboration with Bumame Yogyakarta are required.