Customer Service Specialist

BYD; Subang; On-site; IDR 89,280,000 - 178,560,000; Full time

Job summary

BYD Auto Indonesia sedang mencari profesional layanan pelanggan berpengalaman untuk menangani pertanyaan pra‑dan pasca‑pinjaman serta fokus pada kepuasan nasabah. Posisi ini menuntut kemampuan komunikasi yang baik, kesabaran, dan akurasi pemrosesan data keuangan.

Tanggung jawab mencakup korespondensi antar departemen, pembaruan data nasabah, proses pembayaran, serta persiapan dokumen seperti sertifikat penyelesaian dan pengiriman dokumen registrasi kendaraan.

Qualifications

• Gelar sarjana di bidang relevan.
• Minimal 2 tahun pengalaman di keuangan, akuntansi, ekonomi, leasing atau industri terkait; pengalaman di layanan keuangan atau operasi lease diutamakan.

Responsibilities

• Memberikan dukungan komprehensif dan menangani pertanyaan serta masalah pelanggan terkait layanan pra‑pinjaman dan pasca‑pinjaman.
• Secara tepat menginformasikan masalah bisnis lintas departemen ke tim terkait untuk penyelesaian.
• Melaksanakan operasi yang berfokus pada pelanggan, termasuk pembaruan informasi pelanggan, pemrosesan pembayaran, dan perubahan informasi kontrak.
• Memproses permintaan penutupan kontrak pelanggan, mengeluarkan sertifikat penyelesaian, dokumen pelepasan jaminan, serta mengelola pengiriman dokumen terkait, termasuk pengiriman sertifikat registrasi kendaraan bermotor.
• Berpartisipasi dalam pengujian sistem layanan pelanggan dan memberikan saran konstruktif untuk optimasi.
• Melakukan tugas lain yang ditugaskan manajemen.

Skills

Mandarin

Communication

Customer service

Education

Bachelor degree

Job description

Job Responsibilities

• Provide comprehensive support and handle customer inquiries and issues related to pre-loan and post-loan services.
• Timely relay cross-departmental or inter-unit business matters and concerns to the relevant teams for resolution.
• Execute customer-facing operations, including customer information updates, repayment processing, and contract information changes.
• Process customer contract closure requests, issue settlement certificates, release-of-lien documents, and related materials, and manage their mailing, including the dispatch of motor vehicle registration certificates.
• Participate in testing of customer service systems and provide constructive suggestions for optimization and improvement.
• Complete other tasks assigned by management.

Requirements

• Bachelor's degree or higher in a relevant field.
• At least 2 years of professional experience in finance, accounting, economics, leasing, or related industries; experience in financial services or lease operations is preferred.
• Fluent in Mandarin with clear pronunciation, professional service attitude, and strong patience.
• Strong ability to work under pressure, high adaptability, proactive mindset, excellent communication and coordination skills, and a continuous learning attitude.
• Customer-centric mindset with a focus on delivering accurate, timely, and high-quality service.
• Language Required: Advanced Mandarin. English is a plus.

Recruitment Fraud Notice

PT BYD Auto Indonesia does not charge any fees at any stage of the recruitment process. This includes, but is not limited to, application fees, testing fees, interview fees, medical examination (MCU) fees, processing fees, travel expenses, or any other recruitment-related costs.

Please remain vigilant against fraudulent recruitment activities carried out in the name of PT BYD Auto Indonesia. All official recruitment communications will only be conducted through our authorized corporate channels.

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