Customer Service Project Lead

PT Kreatifitas Sinergisme Teknoindo (KST); Sleman; Sur place; IDR 50 000 000 - 75 000 000; Plein temps

Résumé du poste

PT Kreatifitas Sinergisme Teknoindo (KST) seeks a Project Coordinator to lead the Customer Service team, ensuring QC and client requirements are met with accuracy and efficiency. You will act as the operations bridge between management, the CS team, and clients to maintain service standards and timely delivery.

You will drive team development, monitor KPIs, and implement process improvements while maintaining strong communication in English with clients and internal stakeholders.

Qualifications

• Diploma or Bachelor's degree in any field.
• 2–3 years of experience leading a team in Quality Control (QC), Customer Care, Content Moderation, or Telemarketing.
• Experience managing or coordinating a team is preferred.
• Strong communication and interpersonal skills.
• Ability to communicate effectively in English with clients.

Responsabilités

• Lead and manage CS team performance to meet KPIs.
• Coordinate client and operations management for project delivery.
• Develop and coach team members to improve capabilities.
• Oversee probation and new employee processes.
• Support recruitment and selection activities.
• Drive process and quality improvements.
• Prepare reports and analyze business metrics.

Connaissances

Communication

Interpersonal skills

Problem solving

Analytical skills

Ownership

English communication

Formation

Diploma/Bachelor's degree

Description du poste

PT Kreatifitas Sinergisme Teknoindo (KST) seeks a Project Coordinator to lead the Customer Service team, ensuring QC and client requirements are met with accuracy and efficiency. You will act as the operations bridge between management, the CS team, and clients to maintain service standards and timely delivery.

You will drive team development, monitor KPIs, and implement process improvements while maintaining strong communication in English with clients and internal stakeholders.