Project Coordinator (TL for CS Night Shift)

PT Kreatifitas Sinergisme Teknoindo (KST); Sleman; On-site; IDR 50,000,000 - 75,000,000; Full time

Job summary

PT Kreatifitas Sinergisme Teknoindo (KST) seeks a Project Coordinator to lead the Customer Service team, ensuring QC and client requirements are met with accuracy and efficiency. You will act as the operations bridge between management, the CS team, and clients to maintain service standards and timely delivery.

You will drive team development, monitor KPIs, and implement process improvements while maintaining strong communication in English with clients and internal stakeholders.

Qualifications

• Diploma or Bachelor's degree in any field.
• 2–3 years of experience leading a team in Quality Control (QC), Customer Care, Content Moderation, or Telemarketing.
• Experience managing or coordinating a team is preferred.
• Strong communication and interpersonal skills.
• Ability to communicate effectively in English with clients.

Responsibilities

• Lead and manage CS team performance to meet KPIs.
• Coordinate client and operations management for project delivery.
• Develop and coach team members to improve capabilities.
• Oversee probation and new employee processes.
• Support recruitment and selection activities.
• Drive process and quality improvements.
• Prepare reports and analyze business metrics.

Skills

Communication

Interpersonal skills

Problem solving

Analytical skills

Ownership

English communication

Education

Diploma/Bachelor's degree

Job description

The Project Coordinator is responsible for leading and coordinating the daily operations of the Customer Service (CS) team to ensure project deliverables are completed accurately, efficiently, and in accordance with client requirements and established service standards.

This role serves as the operational leader and coordination bridge between KST management, the CS team, and the client. The Project Coordinator oversees team performance, work allocation, productivity, quality control, attendance, and operational compliance while ensuring that issues are identified and resolved promptly.

Beyond managing daily activities, the Project Coordinator is expected to develop team capabilities, maintain consistent performance, and drive continuous improvement to support reliable project delivery and client satisfaction.

Key Responsibilities:

• Team Performance Management
• Client & Operational Management
• Employee Development & Coaching
• Probation & New Employee Management
• Recruitment & Selection Support
• Process & Quality Improvement
• Reporting & Business Acumen

Requirements:

• Diploma/Bachelor's degree in any field.
• Minimum 2–3 years of experience leading a team in Quality Control (QC), Customer Care, Content Moderation, or Telemarketing.
• Experience managing or coordinating a team is preferred.
• Strong communication and interpersonal skills.
• Good problem-solving and analytical skills.
• Proactive, detail-oriented, and strong sense of ownership.
• Able to manage performance and provide constructive feedback.
• Able to communicate effectively in English with clients.
• Comfortable working with targets, KPIs, and performance data.