Indonesian Customer Support Team Leader - KPI & Coaching

TP; Surakarta; On-site; IDR 60,000,000 - 120,000,000; Full time

Job summary

TP in Surakarta is seeking an experienced Customer Service Team Leader to guide a moving shift-based frontline. You will oversee service quality, monitor KPI delivery, and ensure customer issues are resolved promptly.

The ideal candidate has a diploma, GPA 2.75, proven sales experience, and the ability to coach staff, improve performance, and reduce turnover while delivering exceptional customer support, including fintech-related inquiries.

Qualifications

• Graduate with diploma and minimum GPA 2.75.
• Willing to work in shifting schedules with prior experience in the same role.
• Experience in sales roles; fintech customer support is a plus.
• Strong in organizing staff coaching and controlling turnover.

Responsibilities

• Coordinate project delivery, monitor service quality and KPI achievement.
• Coach staff performance and manage turnover to excellence.

Skills

Shift work experience

Team leader in customer service

Customer service KPI awareness

Customer complaint handling

Sales experience

Fintech support experience

Staff coaching & turnover management

Education

Diploma or higher

GPA 2.75

Job description

TP in Surakarta is seeking an experienced Customer Service Team Leader to guide a moving shift-based frontline. You will oversee service quality, monitor KPI delivery, and ensure customer issues are resolved promptly.

The ideal candidate has a diploma, GPA 2.75, proven sales experience, and the ability to coach staff, improve performance, and reduce turnover while delivering exceptional customer support, including fintech-related inquiries.