Customer Service Ops Manager — Denpasar

Five30; Indonesia; On-site; IDR 180,000,000 - 260,000,000; Full time

Job summary

Five30 is seeking an experienced Customer Service Operations Manager to lead its support teams in Denpasar. You will oversee service delivery across channels, drive efficiency, and build a high-performing, customer-focused operation in a vibrant Indonesian city.

You will train and develop staff, implement customer strategies to boost satisfaction and loyalty, and partner with other functions to align operations with business goals.

Responsibilities

• Oversee service delivery across channels and ensure efficient operations.
• Lead, train and develop customer service staff to build a high-performing team.
• Implement strategies to enhance customer satisfaction and loyalty across the business.

Job description

Five30 is seeking an experienced Customer Service Operations Manager to lead its support teams in Denpasar. You will oversee service delivery across channels, drive efficiency, and build a high-performing, customer-focused operation in a vibrant Indonesian city.

You will train and develop staff, implement customer strategies to boost satisfaction and loyalty, and partner with other functions to align operations with business goals.