Customer Service Operations Leader — Drive Experience & Efficiency

Shrimpis Restaurant; Indonesia; On-site; IDR 167,400,000 - 301,320,000; Full time

Job summary

Shrimpis Restaurant in Denpasar is seeking an experienced and customer-focused Customer Service Operations Manager to lead their support teams. You will be responsible for managing service delivery and ensuring the efficient operation of all customer service channels.

The role emphasizes training and developing staff, implementing strategies to enhance customer satisfaction and loyalty, and building a high-performing team in a vibrant city.

Qualifications

• Lead their support teams in Denpasar.
• managing service delivery, improving operational efficiency.
• training and developing support staff.
• implementing strategies to enhance customer satisfaction and loyalty.
• Oversee daily operations of the customer service department, ensuring high levels of service quality.

Responsibilities

• Lead their support teams in Denpasar.
• managing service delivery, improving operational efficiency.
• training and developing support staff.
• implementing strategies to enhance customer satisfaction and loyalty.
• Oversee daily operations of the customer service department, ensuring high levels of service quality.

Job description

Shrimpis Restaurant in Denpasar is seeking an experienced and customer-focused Customer Service Operations Manager to lead their support teams. You will be responsible for managing service delivery and ensuring the efficient operation of all customer service channels.

The role emphasizes training and developing staff, implementing strategies to enhance customer satisfaction and loyalty, and building a high-performing team in a vibrant city.