Customer Service Online Supervisor

MR. BOB KAMPUNG INGGRIS; Kediri; On-site; IDR 180,000,000 - 240,000,000; Full time

Benefits offered by this job

Accommodation provided

Lunch provided

Job summary

MR. BOB KAMPUNG INGGRIS is seeking a capable leader to head the online customer service team, focusing on closing deals and directing strategy. The role aligns sales targets with marketing initiatives and requires coaching staff to enhance performance.

You will implement directives from the General Manager across the Sales Team and be accountable to direct management for leading the sales function.

Qualifications

• Minimum 1 year experience in online marketing/sales.
• Leadership skills with ability to motivate the team.
• Market analysis and sales strategy capabilities.
• Proficiency in designing and presenting clear and informative sales reports.

Responsibilities

• Lead and manage the online customer service team to drive customer closing.
• Map sales targets and marketing strategies to the sales and marketing department.
• Provide coaching to the team to improve performance.
• Understand directives from the General Manager and ensure implementation across the Sales Team.
• Report to and be accountable to direct management for leading the sales team.

Skills

Leadership

Market analysis

Sales strategy

Sales reporting

Online marketing

Job description

Lead and manage the online customer service team to drive customer closing. Map sales targets and marketing strategies to the sales and marketing department. Provide coaching to the team to improve performance. Understand and implement directives from the General Manager across the Sales Team. Report to and be accountable to direct management for leading the sales team.

Key responsibilities

• Provide strategy and direction to the online customer service team for customer closing
• Map sales targets and marketing strategies to the sales and marketing department
• Provide coaching to the team to improve team performance
• Understand directives from the General Manager and ensure implementation across the Sales Team
• Report to and be accountable to direct management for leading the sales team

About you

• Minimum 1 year experience in online marketing/sales
• Leadership skills with ability to motivate the team
• Market analysis and sales strategy capabilities
• Proficiency in designing and presenting clear and informative sales reports
• Working hours 07:30 - 16:00 with 90 minutes break
• Accommodation provided for those from outside Pare
• Lunch provided