Customer Service Officer

PT Avery Dennison; Jawa Barat; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading global apparel solutions provider is looking for a qualified candidate to manage customer orders, monitor production statuses, and handle complaints. The ideal candidate will have a Bachelor’s degree, 2 years of customer service experience, and excellent communication skills in English. Proficiency in MS Excel is also required. Position is based in Lippo Cikarang, Indonesia.

Qualifications

• Minimum S1 from any major.
• 2 years of customer service experience, particularly in an MNC.
• Good command of English (must).

Responsibilities

• Receive orders from customers.
• Process orders through various systems.
• Confirm delivery schedules to customers.
• Monitor order status on production.
• Handle customer complaints related to the order process.

Skills

Communication

Negotiation

English proficiency

MS Excel

Education

Bachelor's degree (S1)

Job description

Overview

Avery Dennison RBIS, a global leader in apparel and footwear industry solutions, is a $1.6 billion division of Avery Dennison (NYSE: AVY). Avery Dennison RBIS provides intelligent creative and sustainable solutions that elevate brands and accelerate performance throughout the global retail supply chain. We elevate brands through graphic tickets, tags and labels, embellishments and packaging solutions that enhance consumer appeal. We accelerate performance through RFID enabled inventory and loss prevention solutions, price management, global compliance, and brand security solutions. Avery Dennison RBIS responsibly serves the global marketplace with operations in 115 locations, 50 countries, across 6 continents. For more information, visit www.rbis.averydennison.com

Responsibilities

• Receiving order from customer
• Process the order from customer through manual/VIPS/SIPS/TRIM/D2Comm
• Confirm delivery schedule to customer
• Monitoring order status on production
• Process any complaint from customer relating to the order process

Qualifications

• Min S1 from any major
• 2 years of customer service working experience, MNC background is a plus
• Good in English (it must)
• Good in communication and negotiation skill
• Good in MS Excel
• Having passion to connect with other people

About the Company / Location

Avery Dennison, a US based Fortune 500 Company, is based in Pasadena, California and has employees in over 60 countries. Our Retail Information Services business in Indonesia identifies a wide spectrum of information and brand management solutions (e.g. graphic tags and labels, woven labels, printed fabric labels, heat transfers) for global retailers and brand owners, apparel and consumer goods manufacturers etc. To broaden the size of the markets we serve in Indonesia, we are now inviting those high caliber candidates to fill up the following positions. In Indonesia, we are located at Lippo Cikarang.