Customer Service Manager

PT Apex Nusantara Indo; Jakarta Selatan; On-site; IDR 167,400,000 - 245,520,000; Full time

Job summary

PT Apex Nusantara Indo is seeking an experienced Order-to-Billing specialist to oversee the end-to-end order processing and invoicing for a diverse customer base in Jakarta Selatan. You will ensure orders are entered, tracked, and fulfilled accurately while coordinating with Sales, Logistics, and Inventory to meet delivery commitments.

In this role, you will leverage ERP and billing software, maintain precise records, and communicate proactively with customers about order status, delays, and

Qualifications

• Min Bachelors Degree in Business Administration, Finance, or a related field.
• 5+ years experience in order management, billing, or customer service within agriculture preferred.
• Strong organizational skills and attention to detail for order/billing accuracy.
• Proficiency in ERP systems and order/billing software.
• Effective communication with customers and cross-functional teams.
• Problem-solving abilities to resolve order or billing discrepancies.

Responsibilities

• Oversee end-to-end order processing system, ensuring orders are entered, tracked, and fulfilled accurately.
• Collaborate with Sales, Logistics, and Inventory to match stock with customer demand.
• Address delays or issues in the order process and communicate order status to customers.
• Manage billing and invoicing to ensure timely, accurate invoices aligned with orders.
• Work with Finance to streamline billing, resolve discrepancies, and ensure smooth payments.
• Act as primary contact for order and billing inquiries, resolving customer issues.

Skills

Order management

Billing

Customer service

ERP systems

Billing software

Organizational skills

Attention to detail

Communication skills

Problem solving

Cross-functional collaboration

Data analysis

Audit and reporting

Education

Bachelor's degree in Business Administration or Finance

Tools

ERP systems

Billing software

Job description

• Min Bachelors Degree in Business Administration, Finance, or a related field.
• Proven experience (typically 5+ years) in order management, billing, or customer service, ideally within the Agriculture Industry.
• Strong organizational skills and attention to detail in managing order and billing accuracy.
• Proficiency in ERP systems and order/billing software.
• Effective communication skills for interacting with customers and cross-functional teams.
• Problem-solving abilities to quickly address and resolve order or billing discrepancies.
• Oversee the end-to-end order processing system, ensuring orders are entered, tracked, and fulfilled accurately and efficiently.
• Collaborate with Sales, Logistics, and Inventory teams to monitor stock levels and ensure product availability aligns with customer demand.
• Address any issues or delays in the order process, maintaining clear communication with customers regarding order status.
• Manage the billing and invoicing processes to ensure timely and accurate generation of invoices for customers.
• Ensure invoices are correctly aligned with delivered orders and any applicable terms or discounts.
• Work closely with the Finance team to streamline billing practices, resolve discrepancies, and ensure smooth payment processing.
• Act as the primary point of contact for order and billing inquiries, resolving customer issues and complaints related to orders, invoices, and payments.
• Proactively communicate with customers about order confirmations, delays, billing adjustments, and other relevant updates.
• Identify opportunities to improve order and billing workflows, implementing best practices to enhance efficiency and accuracy.
• Use data analysis to track order and billing metrics, identifying trends, bottlenecks, and areas for improvement.
• Coordinate with Sales, Finance, Logistics, and Inventory teams to ensure an integrated approach to order fulfillment and billing.
• Support the Finance team with accounts receivable efforts, helping to ensure timely payments and minimize outstanding balances.
• Ensure that all order and billing processes comply with company policies and regulatory requirements.
• Maintain accurate and comprehensive records of orders, invoices, and customer interactions for audit and reporting purposes.