Customer Service Intern

Pengiklan Anonim; Jakarta Selatan; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Pengiklan Anonim seeks a candidate who can manage customer inquiries and complaints across all social media platforms, ensuring accurate information and a positive brand presence. You will escalate issues to relevant stakeholders and compile feedback for regular reporting and insights.

The ideal candidate is a final-year student or recent graduate with strong English skills, empathy, and solid problem-solving abilities, able to work independently or in a team in a fast-paced environment with

Qualifications

• Final-year student or recent graduate in Communication Studies, Literature, or related field.
• Excellent written and verbal communication in English with emphasis on grammar and spelling.
• Familiar with social media platforms and Zendesk.
• Ability to empathize with customers and handle difficult situations professionally.
• Strong problem-solving and ability to escalate issues appropriately.
• Detail-oriented with strong organizational and reporting skills.
• Able to work independently and in a team in a fast-paced environment; willing to work shifts.

Responsibilities

• Manage customer inquiries and complaints across all social media platforms to provide necessary information, enhance engagement, and maintain the company's brand image.
• Escalate customer inquiries and complaints from social media platforms to relevant stakeholders to improve in-store service.
• Compile all customer feedback and reviews from various platforms/marketplace aggregators for regular reporting and further insightful analysis.

Skills

English communication

Grammar and spelling

Empathy

Problem-solving

Attention to detail

Team player

Willing to work shifts

Education

Final-year student / Recent graduate in Communications or Literature

Tools

Zendesk platform

Social media platforms (Instagram, Facebook, WhatsApp, Twitter, TikTok)

Job description

A final-year student or Recent Graduate degree in Communication Studies, Literature, or a related field.

Excellent written and verbal communication skills in English, with a strong emphasis on grammar and spelling.

Familiarity with various social media platforms (e.g., Instagram, Facebook, WhatsApp, Twitter, TikTok) and also zendesk platform.

Ability to empathize with customers and handle difficult situations with professionalism and a positive attitude.

Strong problem-solving skills and the ability to escalate issues appropriately.

Detail-oriented with strong organizational and reporting skills.

Ability to work independently and as part of a team in a fast-paced environment also willing to work shifts.

Job Description :

Manage customer inquiries and complaints across all social media platforms to provide necessary information, enhance engagement, and maintain the company's brand image.

Escalate customer inquiries and complaints from social media platforms to relevant stakeholders to improve in-store service.

Compile all customer feedback and reviews from various platforms/marketplace aggregators for regular reporting and further insightful analysis.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Berapa gaji bulanan yang kamu inginkan?
• Bagaimana kamu menilai kemampuan bahasa Inggrismu?
• Berapa lama waktu yang kamu butuhkan untuk memberi tahu perusahaanmu saat ini?

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