Customer Service & Fulfilment
PT RECTA VIA HOMINIS
Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.
Job summary
PT RECTA VIA HOMINIS in Jakarta is seeking a Customer Service & Fulfillment Staff who is communicative, detail-oriented, and ready to work in a fast-moving environment. You will manage customer chats on Shopee, Tokopedia, TikTok Shop, and WhatsApp, and help resolve order issues.
Ideal candidates have at least 2 years in customer service in e-commerce or retail, are patient, and comfortable handling high volumes while maintaining polite language; West Jakarta residence preferred.
Qualifications
- Minimum 2 years of experience in a customer service role.
- Experience with high chat volumes and fast responses.
- Familiar with marketplace platforms Shopee, Tokopedia and TikTok Shop.
- Patient, detail-oriented, and able to handle complaints calmly.
- Resides in West Jakarta area or surrounding areas.
Responsibilities
- Respond to customer chats and complaints on marketplaces and WhatsApp quickly and professionally
- Resolve order issues: delays, returns, refunds, incorrect products
- Assist with packing and goods inspection in the warehouse when needed
- Ensure store rating and customer satisfaction are maintained
- Coordinate with warehouse and e-commerce teams for fulfillment smoothness
Skills
Tools
Job description
We are seeking a Customer Service & Fulfillment Staff who is communicative, detail-oriented, and ready to work in a fast-moving environment.
Respond to customer chats and complaints on marketplaces (Shopee, Tokopedia, TikTok Shop) and WhatsApp quickly and professionally
Resolve order issues: delayed delivery, returns, refunds, and incorrect products
Assist with packing and goods inspection in the warehouse when needed
Ensure store rating and customer satisfaction are maintained
Coordinate with warehouse team and e-commerce team for fulfillment smoothness
Minimum 2 years of experience in a customer service position, preferably in e-commerce or retail
Accustomed to handling high chat volume with quick responses and polite language
Familiar with marketplace platforms (Shopee, Tokopedia, TikTok Shop)
Patient, detail-oriented, and not easily panicked when facing complaints
Reside in West Jakarta area or surrounding areas
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
