Customer Service Export Import

PT Suzuyo Indonesia; Jakarta Timur; On-site; IDR 66,960,000 - 111,600,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Professional development

Career growth opportunities

Collaborative culture

Flexible working arrangements

Wellness programmes

Job summary

PT Suzuyo Indonesia is seeking a Customer Service Export Import professional in Jakarta Timur to manage client communications and oversee documentation for international shipments. You will serve as the primary contact throughout the export/import process, maintaining strong client relationships while coordinating with internal teams and external partners.

You will handle documentation, timelines, regulatory compliance, and cost estimates, contributing to service excellence in a fast-paced

Qualifications

• Proven experience in customer service in shipping/logistics.
• Strong knowledge of export/import procedures and trade regulations.
• Excellent understanding of shipping terms and incoterms.
• Proficient with logistics software and MS Office.
• Excellent English; Indonesian required; additional languages are a plus.
• Strong organizational and time management abilities.

Responsibilities

• Handle inquiries and provide support on export/import shipments, including docs and timelines.
• Verify and process export/import documents (BL, invoices, packing lists, origin certificates, customs declarations).
• Coordinate with shipping agents, brokers, freight forwarders to ensure timely handling of shipments.
• Track shipments and provide customers with status and ETA updates.
• Resolve complaints, escalate complex issues to management when needed.
• Maintain detailed records of interactions and shipment data in the database.
• Prepare quotations and cost estimates for services based on requirements and market rates.
• Ensure compliance with shipping regulations and company policies.
• Liaise between customers and internal departments to smooth operations.
• Provide feedback on customer needs and market trends.

Skills

Customer service

Export/Import procedures

Incoterms & logistics

Logistics software

MS Office

English & Indonesian

Attention to detail

Time management

Problem solving

Customer-centric

Fast-paced environment

High school diploma

Education

High school diploma

Tools

Logistics management software

Microsoft Office (Word, Excel, Outlook)

Job description

About us
PT Suzuyo Indonesia is a leading logistics and transportation company specialising in comprehensive shipping and transportation management solutions. With a strong commitment to excellence and customer satisfaction, we serve as a trusted partner for businesses requiring reliable export and import services. Our company combines industry expertise, modern infrastructure, and dedicated personnel to deliver seamless logistics solutions across regional and international markets.

About the role
We are seeking a Customer Service Export Import professional to join our dynamic team in Jakarta Timur, Jakarta Raya on a full-time basis. This role is pivotal in maintaining our reputation for outstanding customer service in the shipping and transportation management sector. As a Customer Service Export Import specialist, you will be the primary point of contact for our clients, ensuring smooth communication throughout the export and import process. You will play a crucial role in building and maintaining strong client relationships whilst managing the complexities of international trade documentation and logistics coordination.

Key responsibilities

Handle customer inquiries and provide comprehensive support regarding export and import shipments, including documentation requirements, timelines, and regulatory compliance

Process and verify export and import documentation, including bills of lading, commercial invoices, packing lists, certificates of origin, and customs declarations

Coordinate with shipping agents, customs brokers, freight forwarders, and other logistics partners to ensure timely and accurate handling of shipments

Track and monitor shipments throughout their journey, providing regular updates to customers regarding status and estimated delivery times

Resolve customer complaints and issues promptly, escalating complex matters to senior management when necessary

Maintain detailed records of all customer interactions, transactions, and shipment data in the company database

Prepare quotations and cost estimates for export and import services based on customer requirements and market rates

Ensure compliance with international shipping regulations, customs requirements, and company policies

Liaise between customers and internal departments to facilitate smooth operations and address any logistical challenges

Provide regular feedback to management regarding customer needs, market trends, and operational improvements

What we're looking for

Proven experience in customer service, preferably within the shipping, logistics, or transportation industry

Strong understanding of export and import procedures, customs documentation, and international trade regulations

Excellent knowledge of shipping terminology, incoterms, and logistics processes

Proficiency in using logistics management software and Microsoft Office applications (Word, Excel, Outlook)

Outstanding written and verbal communication skills in English; proficiency in Indonesian is essential, and additional languages are advantageous

Strong organisational and time management abilities with the capacity to handle multiple shipments simultaneously

Attention to detail and accuracy in processing documentation and data entry

Problem-solving skills and the ability to think critically under pressure

Professional demeanour with a customer-centric approach and commitment to service excellence

Flexibility and willingness to work in a dynamic, fast-paced environment

High school diploma or equivalent; additional qualifications in logistics, shipping, or international trade are preferred

What we offer

• Competitive salary and performance-based incentives aligned with industry standards
• Comprehensive health and medical insurance coverage for employees and their families
• Professional development and training opportunities to enhance skills and career progression
• Career growth opportunities within our expanding logistics and transportation division
• A collaborative and inclusive workplace culture that values teamwork and innovation
• Flexible working arrangements where applicable to support work-life balance
• Access to company facilities and wellness programmes
• Supportive management with clear communication and transparency

How many years' experience do you have in a Customer Service Role?

Logistics, Freight & Delivery Services 11-50 employees

Suzuyo offers ample warehousing space in all major regions of Japan.

Suzuyo has vast experience in the export/import forwarding + warehousing/ distribution field, and is willing to offer flexible and innovative solutions to meet its customers needs

Suzuyo offers ample warehousing space in all major regions of Japan.

Suzuyo has vast experience in the export/import forwarding + warehousing/ distribution field, and is willing to offer flexible and innovative solutions to meet its customers needs