Custom Clearance Manager - Global ICT Technology

MatchaTalent; Jakarta Pusat; On-site; IDR 600,000,000 - 900,000,000; Full time

Job summary

MatchaTalent is seeking a senior Customs Clearance Manager in Jakarta to oversee end-to-end import/export compliance and cross-border operations. You will act as an authorized signatory for documentation, develop and implement compliance strategies, and lead audits and regulatory liaison.

You will work closely with government authorities and internal stakeholders to ensure efficient international trade while maintaining strict adherence to Indonesian customs regulations and global best

Qualifications

• Bachelor’s Degree in any discipline.
• PPJK Certification is highly preferred.
• 7–10 years of experience in Customs Clearance, International Trade, Logistics or Supply Chain.
• 5+ years in global trade compliance or customs leadership in multinational companies.
• Experience in ICT/telecoms/tech/electronics manufacturing or high-volume multinationals.
• Deep understanding of Indonesian customs regulations, HS code, valuation, bonds and import/export compliance.
• Strong knowledge of WTO, WCO, rules of origin and global customs practices.
• Proven leadership in customs audits, regulatory inspections and government liaison.
• Ability to interpret regulatory changes into policies and processes.
• Excellent stakeholder management and cross-functional collaboration.
• High resilience; capable in fast-paced multinational environments.
• Professional English proficiency is mandatory.

Responsibilities

• Lead end-to-end customs clearance operations ensuring full Indonesian compliance.
• Act as authorized legal signatory for customs documentation (export declarations, etc.).
• Develop and implement customs compliance strategies and procedures.
• Build relationships with customs authorities and regulatory bodies.
• Lead customs audits, inspections and investigations; coordinate responses.
• Oversee tariff classification, valuation and rules of origin.
• Monitor regulatory updates and translate into business processes.
• Assess risks and mitigate delays in cross-border shipments.
• Collaborate with supply chain, procurement, legal, finance and HQ.

Skills

Stakeholder management

Cross-functional communication

Analytical skills

Problem solving

Negotiation

English proficiency

Education

Bachelor’s degree

PPJK Certification

Job description

This role requires the candidate to work in South Jakarta, Indonesia (On-site).

Client Overview

Our client is a global leader in the Information and Communication Technology (ICT) and telecommunications industry, providing advanced telecommunications infrastructure, enterprise digital solutions, cloud computing, artificial intelligence, smart devices, and next-generation connectivity technologies. Operating across more than 170 countries and regions, the company serves governments, telecommunications operators, enterprises, and consumers through innovative technology solutions that support digital transformation worldwide.With a strong presence in Indonesia, the organization plays a significant role in supporting the country's digital ecosystem through strategic partnerships with telecommunications providers, enterprise customers, public institutions, and educational organizations. The company continues to invest heavily in technology innovation, operational excellence, international trade compliance, and supply chain excellence to support its expanding regional operations.

Job Role

The Customs Clearance Manager is a senior leadership role responsible for overseeing end-to-end import and export compliance, customs clearance operations, and regulatory governance across the organization's supply chain activities. Acting as the company's primary customs authority, this role ensures all cross-border shipments comply with Indonesian customs regulations while serving as one of the authorized legal signatories for import and export documentation.Working closely with government authorities, customs officials, logistics partners, and internal business stakeholders, the successful candidate will lead customs audit activities, oversee tariff classifications, manage regulatory risks, and develop compliant customs strategies that support efficient international trade operations.

Key Responsibilities

• Lead and oversee end-to-end customs clearance operations for import and export activities, ensuring full compliance with Indonesian customs regulations.
• Act as one of the company's authorized legal signatories for customs documentation, including export declarations (PEB) and other import/export documents.
• Develop and implement customs compliance strategies, policies, and operational procedures to support efficient international trade.
• Build and maintain strong relationships with customs authorities, government agencies, and relevant regulatory bodies to facilitate smooth customs operations.
• Lead customs audits, regulatory inspections, and compliance reviews while coordinating responses to audit findings and government inquiries.
• Oversee tariff classification (HS Code), customs valuation, rules of origin, and other customs-related regulatory requirements.
• Monitor changes in customs regulations, international trade policies, and import/export legislation, translating regulatory updates into business processes and compliance initiatives.
• Assess customs risks, identify operational bottlenecks, and develop mitigation strategies to minimize compliance exposure and shipment delays.
• Collaborate closely with supply chain, logistics, procurement, legal, finance, and regional headquarters to ensure seamless cross-border operations and regulatory compliance.

Candidate Requirements

• Bachelor's Degree in any discipline.
• PPJK Certification is highly preferred.
• Minimum 7–10 years of experience in Customs Clearance, International Trade, Logistics Management, or Supply Chain Management with significant exposure to import and export operations.
• Minimum 5 years of experience handling global trade compliance, customs governance, or customs leadership within multinational organizations.
• Strong experience in ICT, telecommunications, technology, electronics manufacturing, FMCG, or other high-volume multinational industries.
• Deep understanding of Indonesian customs regulations, customs clearance procedures, HS Code classification, customs valuation, bonded facilities, trade controls, and import/export compliance.
• Strong knowledge of international trade frameworks, including WTO, WCO, rules of origin, and global customs practices.
• Proven experience leading customs audits, regulatory inspections, compliance reviews, and government liaison activities.
• Strong analytical capability to interpret regulatory changes and translate them into practical operational policies and compliance solutions.
• Excellent stakeholder management, cross-functional communication, negotiation, and problem-solving skills.
• Highly resilient, adaptable, and capable of performing effectively in a fast-paced multinational business environment.
• Professional proficiency in English is mandatory due to frequent communication with regional headquarters, cross-functional teams, suppliers, and international stakeholders.

Job Code: #782