Customer Service

PT TLG Electric Motorcycle Indonesia; Tangerang Selatan; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

PT TLG Electric Motorcycle Indonesia is seeking a responsible Customer Service / E-Commerce Admin to support daily online sales operations. You will handle customer chats, manage orders from start to finish, coordinate with internal teams, and assist with packing and delivery processes.

Ideal candidates have experience in customer service or e-commerce admin, strong communication, and the ability to multitask in a fast-paced environment.

Qualifications

• Experience as Customer Service or E-Commerce Admin is preferred.
• Good communication skills, patient, and detail-oriented when handling customers and order data.
• Used to working with response time targets and high chat volumes.
• Able to multitask and willing to be directly involved in operational work.
• Responsible, disciplined, and able to work in a fast-paced environment.

Responsibilities

• Respond to customer chats on marketplaces and official company channels quickly and professionally.
• Confirm orders, update order status, and follow up delivery progress with customers; manage end-to-end order processes.
• Coordinate with technicians, sales team, and warehouse regarding product readiness and packing.
• Assist with product packing according to SOP and shipping schedules; arrange shipments and monitor delivery status.
• Handle customer complaints related to delivery or product condition based on supervisor guidance.

Skills

Customer communication

Chat handling

Multitasking

Detail oriented

Job description

TAILG Indonesia looking for a responsible to support our daily online sales operations. This role plays an important part in ensuring smooth order processing, fast customer response, and on-time delivery. You will handle customer chats, manage orders from start to finish, coordinate with internal teams, and support packing and delivery processes.

Job Responsibilities

Respond to customer chats on marketplaces and official company channels quickly and professionally.

Confirm orders, update order status, and follow up delivery progress with customers. Manage end-to-end order processes, from order received until the product is delivered.

Coordinate with technicians, sales team, and warehouse regarding product readiness and packing.

Assist with product packing according to SOP and shipping schedules. Arrange shipments, including booking courier/cargo services and monitoring delivery status.

Handle customer complaints related to delivery or product condition based on supervisor guidance.

Job Requirements

Experience as Customer Service or E-Commerce Admin is preferred.

Good communication skills, patient, and detail-oriented when handling customers and order data.

Used to working with response time targets and high chat volumes.

Able to multitask and willing to be directly involved in operational work.

Responsible, disciplined, and able to work in a fast-paced environment.

As a leader in the electric vehicle industry, TAILG has 10 major R&D and production bases and strong scientific and technological strength,Provide a new way for human green and convenient travel, provide guarantee for new experience, and satisfy people’s yearning for a better travel life.

As a leader in the electric vehicle industry, TAILG has 10 major R&D and production bases and strong scientific and technological strength,Provide a new way for human green and convenient travel, provide guarantee for new experience, and satisfy people’s yearning for a better travel life.

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