Customer Service

Schoters; Kota Yogyakarta; On-site; IDR 53,568,000 - 89,280,000; Full time

Job summary

Schoters is seeking a Customer Experience specialist in Yogyakarta to support students throughout their learning journey. You will handle day-to-day communication, assist with student needs, and ensure issues are resolved promptly and effectively.

Responsibilities include sending reminders for classes, providing accurate information, handling inquiries and complaints professionally, documenting interactions, and coordinating with internal teams to resolve issues efficiently.

Qualifications

Responsibilities

• Sending reminders to students regarding upcoming classes and schedules
• Assisting students by providing accurate and timely information
• Handling and resolving student inquiries and complaints in a professional manner
• Documenting all interactions and tickets on each shift to ensure proper tracking and follow-up
• Coordinating with internal teams when needed to ensure issues are resolved efficiently
• Detail-oriented and well-organized
• Able to handle multiple tasks and respond in a timely manner
• Customer-focused mindset and problem-solving attitude

Skills

Customer service

Communication

Problem solving

Job description

As a Customer Experience, you will play a key role in ensuring a smooth and positive experience for our students throughout their learning journey. You will be responsible for handling day-to-day communication, assisting students with their needs, and ensuring any issues are resolved promptly and effectively.

Responsibilities:

• Sending reminders to students regarding upcoming classes and schedules
• Assisting students by providing accurate and timely information
• Handling and resolving student inquiries and complaints in a professional manner
• Documenting all interactions and tickets on each shift to ensure proper tracking and follow-up
• Coordinating with internal teams when needed to ensure issues are resolved efficiently
• Detail-oriented and well-organized
• Able to handle multiple tasks and respond in a timely manner
• Customer-focused mindset and problem-solving attitude