Customer Service

Mobee; Jakarta Pusat; Sur place; IDR 66 960 000 - 100 440 000; Plein temps

Résumé du poste

Mobee is seeking a Customer Service Representative to ensure excellent customer experiences by assisting customers with inquiries and resolving issues promptly. You will work alongside the compliance team to process customer data and support fund withdrawals, ensuring clear communication and efficient service delivery.

Responsibilities include handling inquiries through WhatsApp and Live Chat, reviewing KYC information for accuracy and compliance, and producing daily activity reports.

Qualifications

• Strong written and verbal communication skills.
• Ability to work under time pressure, especially for KYC reviews.
• Experience with customer-facing roles is a plus.

Responsabilités

• Assist customers via WhatsApp, Live Chat, and other channels to resolve inquiries promptly.
• Review and process manual KYC information to ensure regulatory compliance.
• Create and submit daily reports with customer interactions for internal tracking.
• Collaborate with compliance, tech, and data teams to obtain required information.
• Perform other assigned tasks as needed.

Connaissances

Communication

KYC processing

Time management

Problem solving

Interpersonal skills

Cross-functional collaboration

Outils

WhatsApp

Live Chat platforms

Description du poste

As a Customer Service Representative at Mobee, you will play a vital role in ensuring exceptional customer experience by assisting customers with their inquiries and resolving issues efficiently. You will collaborate closely with the compliance team to support the processing of customer data and fund withdrawals, ensuring seamless communication and service delivery.

Job Description

• Assist customers in resolving issues and answering questions promptly through WhatsApp, Live Chat, and other available communication channels, ensuring a high standard of customer satisfaction.
• Review and process manual Know Your Customer (KYC) information, ensuring all customer data is accurate and in compliance with regulatory standards.
• Create and submit daily reports on customer interactions, including incoming tickets, queries, and issues raised, ensuring thorough documentation of activities for internal tracking.
• Collaborate with the other team to reach out to customers and request updated documentation or information as needed for regulatory purposes.
• Other tasks as assigned

Qualifications

• Strong communication skills, both written and verbal, with the ability to handle customer inquiries and issues in a professional manner.
• Ability to work efficiently under pressure, particularly with time-sensitive tasks like KYC reviews.
• Familiarity with customer service tools such as WhatsApp and Live Chat platforms.
• Detail-oriented with strong organizational skills to maintain accurate records and report daily activities.
• Ability to collaborate with cross-functional teams, particularly the compliance, tech and data team, to support regulatory and customer service objectives.
• Experience in a customer-facing role, ideally within the fintech or financial services industry, is a plus.
• Problem-solving mindset with the ability to think critically and handle customer issues proactively.
• Strong interpersonal skills with a customer-first attitude.
• Ability to adapt to a fast-paced environment and manage multiple tasks simultaneously.