Customer Experience & Retention Specialist

PT. Siloam Motor; Kota Bandung; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

PT. Siloam Motor is seeking a Customer Relationship Officer to build and maintain strong relationships with customers through professional communication.

You will handle inquiries, complaints, and feedback while coordinating with internal teams to ensure needs are resolved. Key responsibilities include following up after handover and service, managing the customer database, and preparing care activity reports.

Qualifications

• Minimum D3/S1 education in any field.
• Minimum 2 years in customer service or call center.
• Strong verbal and written communication skills.
• Able to handle customer complaints professionally.
• Detail-oriented and proactive.
• Willing to work according to dealer operating hours.
• Friendly, polite, professional appearance.

Responsibilities

• Build relationships with customers through effective communication.
• Follow up with customers after handover and after service.
• Receive, record and manage inquiries, suggestions, and complaints.
• Ensure every complaint is followed up until resolved.
• Manage customer database and update data regularly.
• Prepare customer care activity reports.
• Coordinate with sales, service and spare parts teams to resolve customer needs.
• Coordinate externally with call center agents and head office to resolve customer needs.
• Support implementation of customer loyalty programs and retention activities.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Teamwork

Detail-oriented

Education

Diploma/Degree (D3/S1)

Job description

PT. Siloam Motor is seeking a Customer Relationship Officer to build and maintain strong relationships with customers through professional communication.

You will handle inquiries, complaints, and feedback while coordinating with internal teams to ensure needs are resolved. Key responsibilities include following up after handover and service, managing the customer database, and preparing care activity reports.