Customer Relationship Management Sr. Specialist (Beauty Clinic)

Arya Noble; Indonesia; Sur place; IDR 100 440 000 - 167 400 000; Plein temps

Résumé du poste

Arya Noble is seeking a CRM Senior Specialist to shape customer journeys and drive lifetime value across e-commerce channels. You will analyze CRM data, build lifecycle plans, and create segmentation-based communications to acquire, retain, and grow customers.

Join a dynamic team in Indonesia and contribute to campaigns that engage beauty and wellness enthusiasts, leveraging data-driven insights to optimize performance and customer experiences.

Qualifications

• Bachelor's Degree in Marketing, Business Administration, Communication, Digital Marketing, Management, or a related field.
• 2–3 years of experience in CRM, Lifecycle Marketing, Digital Marketing, E-commerce CRM, or Customer Engagement.
• Experience in the Beauty, FMCG, Retail, or E-commerce industry.
• Proficient in CRM Systems, Data Analysis, and Customer Lifecycle Management.

Responsabilités

• Analyze CRM campaign data to identify insights and recommend improvements to campaign performance, customer targeting, and communication.
• Develop CRM and customer lifecycle plans based on customer insights and business goals to drive acquisition, retention, loyalty, and sales.
• Develop customer segmentation and personalized communication strategies across CRM channels to deliver relevant customer experiences.
• Plan, execute, and optimize CRM campaigns across websites and e-commerce channels, including retention, loyalty, cross-selling, upselling, and abandoned cart programs.
• Manage CRM automation, customer journey flows, campaign targeting, communication schedules, and campaign assets to ensure timely and accurate campaign execution.
• Monitor and evaluate CRM campaign performance, customer engagement metrics, database quality, and campaign delivery to measure campaign effectiveness and achieve business targets.
• Monitor the use of budgets for influencer, community, and marketing activities, as well as CRM system development.

Connaissances

CRM analytics

Campaign management

Customer segmentation

Lifecycle marketing

Data analysis

Formation

Bachelor's degree in Marketing/Business/Communication

Outils

CRM Systems

Description du poste

Everything is here for you!

Arya Noble is the brains behind Indonesia's leading beauty and wellness brands like Erha, Genero and Derma Xp.

Here at Arya Noble, you will be involved in creating various masterpieces which contribute to filling the lives of our customers with excitement and hope. We offer #ExcitingJourney experiences where you can thrive in working environments that support both your personal and career growth so that every one of us will be prepared to lead a purposeful and successful life.

Don't miss the opportunity to begin your #ExcitingJourney by joining Arya Noble if you have the right passion and have the following criteria:

Do you embrace your love and passion for the following activities

• Analyze CRM campaign data to identify insights and recommend improvements to campaign performance, customer targeting, and communication.
• Develop CRM and customer lifecycle plans based on customer insights and business goals to drive acquisition, retention, loyalty, and sales.
• Develop customer segmentation and personalized communication strategies across CRM channels to deliver relevant customer experiences.
• Plan, execute, and optimize CRM campaigns, including promotional, retention, reactivation, loyalty, cross-selling, upselling, and abandoned cart programs across official websites and e-commerce channels.
• Manage CRM automation, customer journey flows, campaign targeting, communication schedules, and campaign assets to ensure timely and accurate campaign execution.
• Monitor and evaluate CRM campaign performance, customer engagement metrics, database quality, and campaign delivery to measure campaign effectiveness and achieve business targets.
• Manage e-commerce contact center operations in line with established service standards and targets.
• Maintain strong relationships and collaborate with internal and external stakeholders to support business and operational goals.
• Monitor the use of budgets for influencer, community, and marketing activities, as well as CRM system development, to ensure effective and efficient utilization.

Does it match your criteria

• Bachelor's Degree in Marketing, Business Administration, Communication, Digital Marketing, Management, or a related field.
• 2–3 years of experience in CRM, Lifecycle Marketing, Digital Marketing, E-commerce CRM, or Customer Engagement.
• Experience in the Beauty, FMCG, Retail, or E-commerce industry.
• Proficient in CRM Systems, Data Analysis, and Customer Lifecycle Management.

Now we'd love to see your talents and start your #ExcitingJourney .