Customer Relations Staff (Japanese Speaker) (Jakarta)

Peoplyee; Jakarta Pusat; On-site; IDR 72,540,000 - 100,440,000; Full time

Benefits offered by this job

BPJS Ketenagakerjaan & Kesehatan

Job summary

Peoplyee in Jakarta seeks a Customer Relations Staff (Japanese Speaker) to serve as the primary contact for patients, respond to inquiries, and coordinate hospital appointments, leveraging Japanese language skills.

You will accompany patients during visits, provide translation during consultations, follow up on patient progress, maintain accurate reports in the internal system, coordinate with health care providers, and prepare materials for seminars and events.

Qualifications

• Diploma 3 or Bachelor's degree in Nursing or related field.
• JLPT N2 or N1 proficiency required.
• Experience as caregiver, nursing assistant, or nurse in Japan and Indonesia.
• Proficient in Microsoft Office, especially PowerPoint and Excel.

Responsibilities

• Serve as the primary contact for patients by responding to inquiries and coordinating hospital appointments.
• Accompany patients during hospital visits and provide Japanese translation support during consultations with doctors.
• Follow up with patients to monitor their condition and ensure satisfaction with the services provided.
• Maintain accurate and up-to-date reports on patient assistance activities in the internal system.
• Coordinate with internal teams and healthcare providers to ensure smooth and timely service delivery.
• Prepare PowerPoint presentations and other supporting materials for seminars and related events.

Skills

Communication

Collaboration

Teamwork

Interpersonal Skills

Education

Diploma 3 or Bachelor's degree in Nursing or related field

Tools

Microsoft Office

PowerPoint

Excel

Job description

Customer Relations Staff (Japanese Speaker) (Jakarta)

Jakarta

Job Information

Job ID

57051

Medical & Healthcare

Work Location

Jakarta

Communicative

Other Languages

Japanese

Jobs Description

• Serve as the primary contact for patients by responding to inquiries and coordinating hospital appointments.
• Accompany patients during hospital visits and provide Japanese translation support during consultations with doctors.
• Follow up with patients to monitor their condition and ensure satisfaction with the services provided.
• Maintain accurate and up-to-date reports on patient assistance activities in the internal system.
• Coordinate with internal teams and healthcare providers to ensure smooth and timely service delivery.
• Prepare PowerPoint presentations and other supporting materials for seminars and related events.

Jobs Requirements

• Education: Diploma 3 or Bachelor's degree in Nursing or a related field.
• Language: Certified Japanese language proficiency at JLPT N2 or JLPT N1 level.
• Experience: Previous experience as a caregiver, nursing assistant, or nurse in Japan and Indonesia.
• Proficient in Microsoft Office, particularly PowerPoint and Excel.
• Friendly, personable, and comfortable interacting with people.
• Strong communication, collaboration, and teamwork skills.
• Overtime compensation provided on a case-by-case basis
• BPJS: Ketenagakerjaan, Kesehatan, fully covered by the company