Customer Quality Representative

Aviagen; Daerah Khusus Ibukota Jakarta; On-site; IDR 715,051,841 - 1,072,577,761; Full time

Job summary

Aviagen, located in Jakarta, Indonesia, seeks a dedicated individual to manage the quality of day-old chicks upon delivery. Responsibilities include inspecting chick conditions, ensuring compliance with welfare standards, and supporting local customers with technical issues during the delivery and brooding process.

The ideal candidate will possess a degree in agricultural sciences, with at least 3 years of management experience in the poultry sector, strong communication skills, and problem-solving abilities. Candidates must be flexible with working hours and willing to travel.

Qualifications

• Minimum of 3 years of relevant farm operational management experience in the poultry industry.
• Knowledge of poultry handling and biosecurity practices preferred.
• Able to work flexible hours depending on assigned schedules and travel as required.

Responsibilities

• Receive day old chicks and monitor their quality upon arrival.
• Inspect chick condition upon arrival including temperature and ventilation.
• Support local customers with basic technical issues during delivery.

Skills

Communication skills in English and local language

Problem solving skills

Time management

Negotiation and conflict management

Computer skills

Education

Graduate Agricultural / Rural degree in poultry or animal science

Tools

Computer databases/CRM

Job description

Responsibilities

• Receive day old chicks at the local airport or designated area and monitor environmental conditions and chick quality upon arrival.
• Verify shipment documents, product quantity, flight details, and delivery schedules.
• Inspect chick condition upon arrival, including temperature, ventilation, mortality rate, and overall chick quality.
• Handle emergency situations such as delayed flights, missing shipments, or environmental condition concerns.
• Monitor environmental conditions during customer delivery to farm for placement.
• Recommend improvement opportunities to enhance chick comfort during transport to the customer farm.
• Assist in identifying root causes of mortality issues and recommend corrective and preventive actions.
• Provide detailed delivery reports within expected timeframes to the required technical standard.
• Ensure compliance with company animal welfare requirements and biosecurity procedures throughout the receiving and delivery process.
• Support local customers’ basic technical issues during delivery to farm or in the brooding period. Provide troubleshooting and problem solving to improve product performance.
• Learn technical best practices by shadowing senior team members during farm visits and regional trips.
• Where directed, assist with translation of technical material to the local language and assist with translation services in farm operations with local customer staff to enhance communication effectiveness and mutual understanding for improvement.

Qualifications

• Graduate Agricultural / Rural degree in poultry or animal science is a prerequisite.
• Minimum of 3 years of relevant farm operational management experience in the poultry industry with knowledge of poultry handling and biosecurity practices preferred.
• Communication skills in English and the local language as base country assigned, including ability to present in written and oral forms.
• Problem solving skills focused on generating product performance improvements.
• Time management, negotiation, and conflict management skills.
• Able to work flexible hours depending on assigned schedules.
• Able to travel according to job requirements, have their own car and a driving license.
• Computer skills, including spreadsheet usage, computer databases/CRM, data collection, and formal report writing.