Customer Experience & Support Specialist

DBS Bank Ltd; Jakarta Pusat; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

DBSI T&O in Jakarta invites applications for a Customer Service position within a busy call centre environment. You will handle retail customer inquiries, process requests, and work to resolve issues within set targets while demonstrating professional conduct with customers and staff.

The role requires strong communication, time management and problem-solving skills, along with a minimum of one year in a customer service or call centre setting.

Qualifications

• Strong verbal and written communication skills.
• Effective time management and prioritization.
• Sound problem-solving and decision-making abilities.
• High attention to detail with accuracy in reviewing information.
• Bachelor’s degree in any discipline.
• Minimum 1 year of experience in a Contact Centre or customer service-related role.

Responsibilities

• Work on scheduled shift, if required, in a Call Centre environment.
• Manage, monitor and follow up on retail customer requests and complaints and ensure responded and resolved within TAT.
• Achieve Customer Service Officer’s prescribed KPIs.
• Ensure all tasks under responsibility are carried out with proper risk management and documentation.
• Adhere to professional standards of behavior and conduct in dealing with customers and staff.
• Handle incoming calls for retail customer queries, requests and complaints through DBSI Customer Centre channels efficiently, politely and professionally.

Skills

Verbal communication

Written communication

Time management

Problem solving

Attention to detail

Education

Bachelor's degree

Job description

DBSI T&O in Jakarta invites applications for a Customer Service position within a busy call centre environment. You will handle retail customer inquiries, process requests, and work to resolve issues within set targets while demonstrating professional conduct with customers and staff.

The role requires strong communication, time management and problem-solving skills, along with a minimum of one year in a customer service or call centre setting.