Officer, Multi Skill Customer Service Officer, Operations

DBS; Jakarta Pusat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

DBS, Jakarta Head Office, is seeking an Officer, Multi Skill Customer Service Officer, Operations to handle retail customer inquiries and complaints via DBSI Customer Centre channels. The role requires a scheduled shift, strong communication, and dedication to timely resolutions in a full-time capacity.

Ideal candidates will have a Bachelor's degree, at least 1 year in a contact centre or customer service role, and excellent attention to detail.

Qualifications

• Strong verbal and written communication skills.
• Effective time management with the ability to prioritize tasks.
• Sound problem-solving and decision-making capabilities.
• High attention to detail with strong accuracy in reviewing information.
• Bachelor's degree in any discipline.

Responsibilities

• Work on scheduled shift in a call centre environment.
• Manage, monitor and follow up on retail customer requests and complaints and ensure responses and resolution within TAT.
• Achieve Customer Service Officer KPIs.
• Adhere to professional standards of behavior and conduct in dealing with customers and staff.
• Handle incoming calls for retail customer queries, requests and complaints efficiently and professionally.

Skills

Verbal communication

Written communication

Time management

Problem solving

Attention to detail

Education

Bachelor's degree

Job description

## Officer, Multi Skill Customer Service Officer, OperationsApply: Jakarta Head Office: Full time: Posted Today: WD89365**Business Function** DBSI T&O is the backbone that supports the bank as the central of operations and technology. With the spirit of OneTeam and PRIDE! Value, we serve Institutional Banking Operations and Consumer Banking Operations, manage Customer Centre and IT, provide Group Procurement and Corporate Real Estate, coordinate bank-wide Business Continuity Management program and framework, and deliver service quality for Digibank and IBG/GTS. Our Technology & Operations organization is a vital strategic partner to the business in providing competitive advantage that propels DBSI towards being the Best Bank for a Better World (#B3W) **Responsibilitie**s * To be able to work on scheduled shift, if required, in a Call Centre environment.* Manage, monitor and follow up on retail customer requests and complaints and ensure responded and resolved within TAT.* Achieve Customer Service Officer’s prescribed Key Performance Indicator (KPIs).* Ensure all tasks under his/her responsibility are carried out with proper risk management, ensuring proper and complete documentation* To adhere to professional standards of behavior & conduct in dealing with customers and staff.* Handling incoming calls for retail customer queries, request and complaint through DBSI Customer Centre channels efficiently, politely and professionally. **Requirements** * Strong verbal and written communication skills* Effective time management with the ability to prioritize tasks efficiently* Sound problem-solving and decision-making capabilities* High attention to detail with strong accuracy in reviewing and validating information* Bachelor's degree in any discipline* Minimum 1 year of experience in a Contact Centre environment or a customer/client service-related role**Location:**Jakarta Head Office**Job:**Customer Service**Schedule:**Regular**Employee Status:**Full time