Customer Experience Specialist - Multi-Skill Support

DBS; Jakarta Pusat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

DBS, Jakarta Head Office, is seeking an Officer, Multi Skill Customer Service Officer, Operations to handle retail customer inquiries and complaints via DBSI Customer Centre channels. The role requires a scheduled shift, strong communication, and dedication to timely resolutions in a full-time capacity.

Ideal candidates will have a Bachelor's degree, at least 1 year in a contact centre or customer service role, and excellent attention to detail.

Qualifications

• Strong verbal and written communication skills.
• Effective time management with the ability to prioritize tasks.
• Sound problem-solving and decision-making capabilities.
• High attention to detail with strong accuracy in reviewing information.
• Bachelor's degree in any discipline.

Responsibilities

• Work on scheduled shift in a call centre environment.
• Manage, monitor and follow up on retail customer requests and complaints and ensure responses and resolution within TAT.
• Achieve Customer Service Officer KPIs.
• Adhere to professional standards of behavior and conduct in dealing with customers and staff.
• Handle incoming calls for retail customer queries, requests and complaints efficiently and professionally.

Skills

Verbal communication

Written communication

Time management

Problem solving

Attention to detail

Education

Bachelor's degree

Job description

DBS, Jakarta Head Office, is seeking an Officer, Multi Skill Customer Service Officer, Operations to handle retail customer inquiries and complaints via DBSI Customer Centre channels. The role requires a scheduled shift, strong communication, and dedication to timely resolutions in a full-time capacity.

Ideal candidates will have a Bachelor's degree, at least 1 year in a contact centre or customer service role, and excellent attention to detail.