Customer Experience Specialist - Online & In-Person

CGT New Media

Denpasar Selatan

On-site

IDR 39,060,000 - 61,380,000

Full time

14 days+

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Job summary

Bali Fire Shooting Gun in Sanur, Bali is seeking a Customer Service professional to welcome and assist guests with a friendly, professional attitude. The role involves handling inquiries offline and online via Instagram, WhatsApp, and other social media platforms, providing service details, processing reservations, and following up on inquiries.

The ideal candidate has fluent English, at least 1 year of customer service experience, and strong communication skills.

Qualifications

Fluent in English, both spoken and written.
Excellent communication and interpersonal skills.
Friendly, professional, and customer-oriented attitude.
Able to work independently and as part of a team.

Responsibilities

Welcome and assist customers with a friendly and professional attitude.
Handle customer inquiries both offline and online through Instagram, WhatsApp, and other social media platforms.
Provide accurate information about services, packages, pricing, and booking procedures.
Assist customers with reservations and follow up on inquiries.
Handle customer feedback and complaints professionally.
Ensure a smooth and enjoyable customer experience.
Coordinate with other team members to fulfill customer needs.