Versatile Customer Service Specialist

DBS Bank Ltd; Jakarta Pusat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

DBSI in Jakarta is hiring a Customer Service Officer to handle retail customer inquiries, requests and complaints through DBSI Customer Centre channels with a focus on quality and timely resolution.

The role requires a scheduled shift, strong communication skills, and at least 1 year of customer service experience. It emphasizes risk-aware handling and professional conduct in all customer interactions.

Qualifications

• Bachelor's degree in any discipline.
• Minimum 1 year of experience in a Contact Centre or customer service-related role.
• Strong verbal and written communication skills.

Responsibilities

• Work on scheduled shift in a Call Centre environment if required.
• Manage, monitor and follow up on retail customer requests and complaints and ensure responded and resolved within TAT.
• Achieve Customer Service Officer’s prescribed KPIs.
• Ensure all tasks under responsibilities are carried out with proper risk management and documentation.
• Adhere to professional standards of behavior and conduct with customers and staff.
• Handle incoming calls for retail customer queries, requests and complaints through DBSI Customer Centre channels efficiently, politely and professionally.

Skills

Communication skills

Time management

Problem solving

Attention to detail

Education

Bachelor's degree

Job description

DBSI in Jakarta is hiring a Customer Service Officer to handle retail customer inquiries, requests and complaints through DBSI Customer Centre channels with a focus on quality and timely resolution.

The role requires a scheduled shift, strong communication skills, and at least 1 year of customer service experience. It emphasizes risk-aware handling and professional conduct in all customer interactions.