Customer Care Support

Permata Indonesia; Jakarta Selatan; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

Permata Indonesia in South Jakarta is seeking a Customer Care Support to manage operational processes, monitor logistics activities, and coordinate with internal teams.

The role requires a Bachelor's degree in Logistics, Supply Chain, Business Administration, or related field, strong Excel skills, and the ability to analyze data, track shipments, and resolve delivery discrepancies in a fast-paced FMCG environment.

Qualifications

• Bachelor's degree in Logistics, Supply Chain, Business Administration, or related field
• Good analytical and problem-solving skills
• Advanced Microsoft Excel skills (VLOOKUP, Pivot Table, etc.)
• Understanding of shipment tracking, inventory, and order status monitoring
• Familiar with handling short shipment, damages, return processing, and delivery discrepancies
• Good communication and coordination skills
• Able to work in a fast-paced environment
• Experience in FMCG or logistics industry is preferred
• Fluent in English is preferred

Responsibilities

• Conduct monthly AIP monitoring and analysis
• Handle weekly rejection and return monitoring
• Download and process operational data from SAP daily
• Handle outbound issue tracking including claims, MARS issues, and delivery discrepancies
• Compile operational reports and support daily logistics activities
• Coordinate with internal teams regarding shipment and return processes

Skills

Excel

Analytical skills

Problem solving

Communication

Coordination

English

Fast-paced environment

Shipment tracking

FMCG

Logistics

Education

Bachelor's degree in Logistics

Bachelor's degree in Supply Chain

Bachelor's degree in Business Administration

Tools

SAP

Job description

Customer Care Support for one of the largest FMCG cosmetic companies in South Jakarta, responsible for managing operational processes, monitoring logistics activities, and coordinating with internal teams.

Key responsibilities

Conduct monthly AIP monitoring and analysis

Handle weekly rejection and return monitoring

Download and process operational data from SAP daily

Handle outbound issue tracking including claims, MARS issues, and delivery discrepancies

Compile operational reports and support daily logistics activities

Coordinate with internal teams regarding shipment and return processes

About you

Bachelor's degree in Logistics, Supply Chain, Business Administration, or related field

Good analytical and problem-solving skills

Advanced Microsoft Excel skills (VLOOKUP, Pivot Table, etc.)

Understanding of shipment tracking, inventory, and order status monitoring

Familiar with handling short shipment, damages, return processing, and delivery discrepancies

Good communication and coordination skills

Able to work in a fast-paced environment

Experience in FMCG or logistics industry is preferred

Fluent in English is preferred