Customer Service & Operations - Jakarta Selatan

PT ANGGARAKSA INTERNASIONAL MULTIMODA; Jakarta Utara; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

PT Anggaraksa Internasional Multimoda (AIM Logistics) is seeking a Customer Service & Operations Staff in Jakarta Selatan to handle customer communications, quotations, and daily coordination with internal teams.

The role requires 1 year in relevant fields, good English, and strong MS Office skills. You will support operations and maintain relationships with customers in a dynamic logistics environment.

Qualifications

• Minimum Diploma (D3) or Bachelor’s Degree (S1) in any discipline.
• Minimum 1 year of experience in Customer Service, Operations, Logistics or related role.
• Good English communication skills, both written and verbal.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Strong interpersonal and customer service skills.
• Detail-oriented with accurate documentation.
• Able to coordinate across departments and manage multiple priorities.
• Comfortable working in a dynamic operational environment.

Responsibilities

• Handle day‑to‑day communication and coordination with customers.
• Prepare quotations accurately and in a timely manner.
• Coordinate customer requirements with Operations and other internal departments.
• Monitor service progress and follow up on operational activities related to customer requests.
• Ensure customer updates and operational information are communicated clearly to the teams.
• Maintain strong and professional relationships with existing customers.
• Understand customer activities, requirements, challenges, and future plans.
• Support the Business Development Manager in maintaining customer relationships and identifying opportunities.
• Assist with administrative documentation related to customer and operational activities.

Skills

Customer Service

Operations

Logistics

Customer Relations

Communication

Education

Diploma or Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Customer Service & Operations - Jakarta Selatan

About AIM Logistics
PT Anggaraksa Internasional Multimoda (AIM Logistics) is a transportation company specializing in Dangerous Goods logistics, serving clients in the Oil & Gas and Mining industries.

The Role
We are looking for a Customer Service & Operations Staff to support customer communication, quotation preparation, operational coordination, and day-to-day service execution. This role will act as a key link between customers and internal teams to ensure service requirements are properly communicated and followed through.

What You’ll Do

Handle day-to-day communication and coordination with customers.

Prepare quotations accurately and in a timely manner.

Coordinate customer requirements with Operations and other relevant internal departments.

Monitor service progress and follow up on operational activities related to customer requests.

Ensure customer requirements, updates, and operational information are communicated clearly to the relevant teams.

Maintain strong and professional relationships with existing customers.

Understand customer business activities, requirements, challenges, and future plans.

Support the Business Development Manager in maintaining customer relationships and identifying potential business opportunities.

Assist with administrative documentation related to customer and operational activities.

What We’re Looking For

Minimum Diploma (D3) or Bachelor’s Degree (S1) in any discipline, preferably in Management, Business, Logistics, or a related field.

Minimum 1 year of experience in Customer Service, Operations, Logistics, Customer Relations, or a related role.

Good English communication skills, both written and verbal.

Good administrative, coordination, and operational follow-up skills.

Proficient in Microsoft Office, particularly Word, Excel, and Outlook.

Strong interpersonal and customer service skills.

Detail-oriented and able to maintain accurate documentation.

Able to coordinate effectively across departments and manage multiple priorities.

Comfortable working in a dynamic operational environment.