CUSTOMER ACCOUNT & BILLING OFFICER

Andal Ciptamedia Sarana; Tangerang; On-site; IDR 66,960,000 - 133,920,000; Full time

Job summary

Andal Ciptamedia Sarana is seeking a dedicated professional to manage customer relationships, billing, and financial administration on site in Tangerang. You will ensure accurate recording of invoices, payments, and registrations while maintaining smooth cash flow and timely provider payments.

The role requires 1 year in customer service or finance-related roles, familiarity with Accurate Accounting Software, and the ability to handle multiple tasks with confidentiality.

Qualifications

• Minimum SMA/SMK education (D3/S1 in Accounting, Management, or Administration preferred)
• Based in Tangerang City and willing to work onsite
• Minimum 1 year experience in Customer Service, Billing, or Finance Administration (ISP/subscription industry preferred)
• Experience using Accurate Accounting Software for billing, payment recording, accounts receivable, and basic financial reconciliation is preferred
• Able to operate business chat applications, spreadsheets, and simple financial recording systems
• Understand basic billing flow, AR Aging, and cash/bank recording
• Communicative, friendly, patient, and responsive in dealing with customers
• Thorough, honest, disciplined, and able to maintain confidentiality of customer and financial data
• Able to multitask with various types of interactions and transactions

Responsibilities

• Manage customer relationships and service in a friendly and responsive manner
• Record customer transactions, invoices, and payments accurately
• Maintain smooth cash flow and cooperative relationships with service providers
• Handle customer questions, complaints, and requests quickly and per SLA
• Record new customer registrations and data updates accurately
• Issue invoices on time according to service packages
• Follow up on overdue payments and manage AR aging
• Verify transfer proofs, record payments, and update activation status
• Record daily financial transactions neatly and file properly
• Ensure timely payments to service providers per invoices
• Coordinate with service providers on technical disruptions and billing policies
• Prepare simple financial reports and customer performance for owner/manager

Skills

Customer service

Billing

Finance administration

Communication

Privacy and confidentiality

Education

SMA/SMK education

Tools

Accurate Accounting Software

Spreadsheets

Job description

Manage customer relationships and service in a friendly and responsive manner, ensuring accurate, neat, and accountable recording of customer transactions, invoices, and payments, while maintaining smooth cash flow and honest and cooperative working relationships with service providers to support customer growth and business sustainability.

Key responsibilities

Ensure every customer question, complaint, and request is handled quickly, friendly, and in accordance with SLA

Ensure new customer registration (PSB) and customer data updates are recorded completely and accurately in the system

Ensure all customer invoices are issued on time and in accordance with applicable service packages

Conduct routine customer payment follow-up and take action on overdue customers according to aging bucket

Verify transfer proof, record payments, and update customer service activation status in real-time

Record daily financial transactions (cash in, cash out, bank/e-wallet reconciliation) neatly and documented

Ensure payments to service providers are made on time and in accordance with invoice amounts

Maintain good coordination with service providers regarding technical disruptions, customer activation, and billing partnership policies

Prepare simple financial reports and customer performance periodically for owner/manager

About you

Minimum SMA/SMK education (D3/S1 in Accounting, Management, or Administration preferred)

Based in Tangerang City and willing to work onsite

Minimum 1 year experience in Customer Service, Billing, or Finance Administration (ISP/subscription industry preferred)

Experience using Accurate Accounting Software for billing, payment recording, accounts receivable, and basic financial reconciliation is preferred

Able to operate business chat applications, spreadsheets, and simple financial recording systems

Understand basic billing flow, AR Aging, and cash/bank recording

Communicative, friendly, patient, and responsive in dealing with customers

Thorough, honest, disciplined, and able to maintain confidentiality of customer and financial data

Able to multitask with various types of interactions and transactions