Cruise Guest Services Officer - Japanese Speaking

Alpha Magsaysay; Indonesia; On-site; IDR 360,000,000 - 600,000,000; Full time

Job summary

Costa Cruises is seeking a Guest Service Officer (Japanese Speaking) to warmly greet guests and understand their requests with precision aboard our ships. You will be part of a proactive Guest Services team focused on delivering exceptional customer experiences in a fast-paced, hospitality-driven environment.

The role emphasizes clear communication, attentiveness to details, and teamwork, with opportunities to enhance guest relations and support across hotel and guest services operations.

Responsibilities

• Greets guests warmly with a friendly, clear voice and understands requests in detail.
• Contributes to a team delivering focused and extraordinary customer service aboard vessels.

Job description

Costa Cruises is seeking a Guest Service Officer (Japanese Speaking) to warmly greet guests and understand their requests with precision aboard our ships. You will be part of a proactive Guest Services team focused on delivering exceptional customer experiences in a fast-paced, hospitality-driven environment.

The role emphasizes clear communication, attentiveness to details, and teamwork, with opportunities to enhance guest relations and support across hotel and guest services operations.