CRM Specialist: Data-Driven Loyalty & Engagement Leader

Aramex; Jakarta Pusat; On-site; IDR 120,000,000 - 210,000,000; Full time

Job summary

Aramex is seeking a CRM Executive to manage the CRM system, analyze customer data, and support marketing initiatives in Jakarta. You will coordinate with sales, marketing, and customer service to enhance engagement and retention.

This role focuses on data integrity, campaign targeting, and reporting, enabling the business to improve customer experience and loyalty across channels. A strong background in CRM and data analytics is essential.

Qualifications

• Bachelor’s degree preferred in business, marketing, or related field.
• 5–6 years of experience in CRM management, customer service, or marketing.
• Experience with CRM software (e.g., Salesforce, HubSpot) is highly desirable.

Responsibilities

• Manage and maintain the CRM system with accurate customer data.
• Analyze data to identify trends, opportunities, and engagement improvements.
• Develop retention strategies to boost loyalty and reduce churn.
• Collaborate with sales, marketing, and customer service to align CRM activities.
• Segment data for targeted marketing campaigns and measure effectiveness.
• Generate reports and dashboards tracking CRM performance.

Skills

CRM management

Data analysis

Stakeholder alignment

Education

Bachelor's degree

Tools

Salesforce

HubSpot

Job description

Aramex is seeking a CRM Executive to manage the CRM system, analyze customer data, and support marketing initiatives in Jakarta. You will coordinate with sales, marketing, and customer service to enhance engagement and retention.

This role focuses on data integrity, campaign targeting, and reporting, enabling the business to improve customer experience and loyalty across channels. A strong background in CRM and data analytics is essential.