CRM Business Strategist Jakarta

Time International; Jakarta Pusat; Vor Ort; IDR 350.000.000 - 700.000.000; Vollzeit

Benefits dieser Stelle

Private health insurance

Competitive salary & incentives

Flexible lifestyle benefits

Employee loan program

Education & development support

Exposure to global luxury brands

Employee discounts across brands

Structured career growth path

Zusammenfassung

Time International is seeking a CRM Business Strategist in Jakarta to partner with Brand, Marketing, and Data teams. You will translate data into growth strategies, automate workflows, and deliver data-driven recommendations to improve customer retention and performance.

The role focuses on end-to-end lifecycle optimization, segmentation, lead scoring, and personalized experiences across touchpoints, with cross-functional collaboration across regions and product teams.

Qualifikationen

• Bachelor’s degree in Marketing, Business, Computer Science, Data Analytics, or related quantitative field.
• 3–5 years of CRM, sales analytics, marketing analytics, customer lifecycle management, or BI experience.
• Strong expertise in segmentation, behavioral analytics, lead scoring, personalization, and retention strategies.
• Hands-on experience with CRM and marketing automation platforms.
• Proficiency with SQL and data visualization tools (Tableau, Looker Studio/Google Data Studio, BigQuery).
• Strong written and spoken communication in Bahasa Indonesia and English.

Aufgaben

• Partner with Brand and Marketing teams to translate data into actionable recommendations.
• Analyze and optimize the customer lifecycle using CRM and behavioral data.
• Develop and maintain dashboards to monitor trends and marketing performance.
• Own the CRM analytics roadmap and drive data solutions and automations.
• Coordinate analytics rollouts and testing with cross-functional teams.

Kenntnisse

Customer segmentation

Behavioral analytics

Lead scoring

Personalization

Retention strategies

CRM platforms

Marketing automation platforms

Data querying

Data visualization tools

Project management

Bahasa Indonesia & English

Ausbildung

Bachelor's degree in Marketing/Business/CS/Data Analytics

Tools

SQL

Tableau

Looker Studio / Google Data Studio

BigQuery

Jobbeschreibung

The CRM Business Strategist acts as a key analytics partner connecting Brand, Marketing, and Data teams to optimize the end-to-end customer lifecycle. This role focuses on translating behavioral data and business challenges into actionable growth strategies, automated workflows, and data-driven recommendations to drive customer retention and performance

Jakarta

What You'll Do :

• Strategic Business & Analytics Partnership: Partner with Brand and Marketing teams to identify business challenges and translate complex data into actionable recommendations supporting strategic decisions.

• Customer Lifecycle & Behavioral Optimization: Analyze and optimize the end-to-end customer journey using CRM and behavioral data, including customer segmentation, lead scoring, personalization, and data routing strategies.

• Dashboards & Performance Analytics: Develop, track, and maintain analytical reports and dashboards to monitor key trends, business growth, and marketing performance across all touchpoints.

• Analytics Roadmap Ownership: Own and drive the CRM analytics roadmap, prioritizing high-impact data solutions, system integrations, and automated workflows aligned with company KPI targets.

• Project & Stakeholder Alignment: Coordinate project requirements, analytics rollouts, and cross-functional testing with local, regional, product, and engineering partners.

What You’ll Need To Succeed :

• Education: Bachelor’s degree in Marketing, Business, Computer Science, Data Analytics, or a related quantitative field.

• Experience: Minimum 3 to 5 years of relevant experience in CRM, sales analyst, marketing analytics, customer lifecycle management, or business intelligence.

• Core Knowledge & Technical Skills:

  • Strong expertise in customer segmentation, behavioral analytics, lead scoring, personalization, and retention strategies.

  • Hands-on experience with CRM and marketing automation platforms customer analytics platforms.

  • Proficiency in data querying and visualization tools (e.g., SQL, Tableau, Looker Studio / Google Data Studio, BigQuery).

• Project Management & Collaboration: Proven capability in managing analytics roadmaps, translating business requirements into technical setups and collaborating across cross-functional teams.

• Attributes & Languages: Highly analytical, detail-oriented, and proactive with strong written and spoken communication skills in Bahasa Indonesia and English.

Perks and benefits

• Private health insurance (IP, OP, dental, optical)
• Competitive salary & incentives
• Flexible lifestyle benefits
• Employee loan program
• Education & development support
• Exposure to global luxury brands
• Employee discounts across brands
• Structured career growth path

Time International is a leading brand builder and retailer in luxury fashion, lifestyle, and watch culture. Established in the 1960s and now proudly led by its second generation, we manage multi-brand stores- The Time Place, INTime, and Urban Icon- and operate boutiques for the world’s most prestigious brands, including Rolex, Cartier, Chanel, CELINE, TAG Heuer, Tory Burch, Valentino, and many more. Beyond retail, we are a community where passion meets purpose. We prioritize well-being, champion continuous growth, and empower people to build meaningful, rewarding careers while carrying forward a legacy of excellence, customer dedication, and contribution to society.

Time International is a leading brand builder and retailer in luxury fashion, lifestyle, and watch culture. Established in the 1960s and now proudly led by its second generation, we manage multi-brand stores- The Time Place, INTime, and Urban Icon- and operate boutiques for the world’s most prestigious brands, including Rolex, Cartier, Chanel, CELINE, TAG Heuer, Tory Burch, Valentino, and many more. Beyond retail, we are a community where passion meets purpose. We prioritize well-being, champion continuous growth, and empower people to build meaningful, rewarding careers while carrying forward a legacy of excellence, customer dedication, and contribution to society.